Stream Chat: The Savior of Student+ Edtech App
Technology Category
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries
- Buildings
- Cement
Applicable Functions
- Procurement
Use Cases
- Building Automation & Control
- Smart Campus
Services
- System Integration
About The Customer
Student+ is an edtech app based in Edinburgh, designed to virtually connect university students with each other before they arrive at school. The app uses in-app messaging as its core functionality, powered by Stream Chat. The company is small but growing rapidly, with over 1,000 students currently using the app. Student+ is working to validate their concept with their current client, the University of Edinburgh. The app has helped create various student groups, ranging from Harry Potter lovers to students from India. In the coming year, Student+ aims to grow by adding more universities and students to the platform.
The Challenge
Student+ is an Edinburgh-based edtech app that aims to connect university students virtually before they arrive at school. The app heavily relies on in-app messaging for its functionality. Initially, the team behind Student+ decided to buy a chat service instead of building one from scratch, considering the time, cost, and complexity involved in the latter. They initially opted for a third-party chat provider. However, six months after the launch of Student+, the third-party chat provider announced the discontinuation of its chat service, giving only a week to export all data. This posed a significant challenge for Student+, as the entire functionality of the app was built around this chat service. The sudden discontinuation threatened the existence of the app and forced the team to look for other chat options.
The Solution
In the face of this challenge, Student+ discovered Stream Chat. After going through Stream’s trial period, the team found it superior to their previous chat service. Stream Chat's stability and performance were particularly attractive to Student+, given their past experience with an unreliable chat provider. The implementation of Stream’s React Native SDK for Chat was straightforward and easy. The team followed the tutorials on Stream’s website and were able to quickly integrate it into their app. The integration process was so simple that it felt like 'cheating', according to Co-Founder Jack McMillan. Stream Chat not only provided a reliable chat service but also offered a best-in-class product and prioritized support, which was crucial for the small but rapidly growing company.
Operational Impact
Quantitative Benefit
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