Streamlining Business Processes: A Case Study on Marc Nelson Oil Products
Technology Category
- Analytics & Modeling - Process Analytics
- Networks & Connectivity - 5G
Applicable Industries
- Oil & Gas
- Transportation
Applicable Functions
- Logistics & Transportation
- Procurement
Use Cases
- Inventory Management
- Time Sensitive Networking
Services
- System Integration
- Training
About The Customer
Marc Nelson Oil Products is a well-established supplier of oil products such as diesel, lubricants, and gasoline to filling stations. The company, founded in 1936, offers a complete experience to its customers, from purchase and delivery to management of their products. With four bulk plants and eleven automated commercial fuel stations, it provides 24/7 access to fuels in its host community in Oregon. The company also offers an inventory management system and a card lock for customers to track their products. It prioritizes safety with the use of reliable tanks and an analysis and sampling system to evaluate the condition of fluids in vehicles. The company employs fifty-five people.
The Challenge
Marc Nelson Oil Products, a supplier of oil products, was facing a significant challenge due to the absence of documented business processes, procedures, and policies. This lack of documentation created a knowledge gap among employees, affecting their performance and the overall efficiency of the organization. The company's president, Peter Nelson, was particularly concerned about the potential loss of knowledge and skills when experienced employees left the company. New employees struggled to settle in due to the absence of existing documents to consult for assistance, leading to operational inefficiencies and performance lapses. The company needed an effective system to document and streamline its business processes.
The Solution
To address this challenge, Peter Nelson sought the help of Adi Klevit, a business process consultant. After evaluating several systems, Adi recommended SweetProcess due to its reliability and flexibility. SweetProcess is a system that allows for easy documentation and updating of business processes. Despite initial reservations about the pricing model, Peter Nelson found the monthly subscription of SweetProcess to be affordable. The implementation of SweetProcess at Marc Nelson Oil Products led to significant improvements in the company's operations. The system allowed for effective business process documentation, seamless employee onboarding and training, consistency in delivery, and continuous improvement. Changes made to the documents were not automatically implemented, allowing the company to examine and decide on the best course of action.
Operational Impact
Quantitative Benefit
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