Case Studies > Sweet Success

Sweet Success

Customer Company Size

Mid-size Company

Region

America

Country

United States

Product

Microsoft Dynamics
Vicinity
Microsoft CRM

Tech Stack

Microsoft .NET
Microsoft Dynamics
Vicinity

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Customer Satisfaction
Digital Expertise

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)
Application Infrastructure & Middleware - Data Exchange & Integration
Functional Applications - Manufacturing Execution Systems (MES)

Applicable Industries

Food & Beverage
Chemicals

Applicable Functions

Process Manufacturing
Business Operation

Use Cases

Process Control & Optimization
Inventory Management
Supply Chain Visibility

Services

System Integration
Training

About The Customer

Mother Murphy Labs is a leading flavoring manufacturer that has been in the industry for several years. The company specializes in creating a wide range of flavors for various food and beverage products. With a strong reputation for quality and innovation, Mother Murphy Labs has established itself as a key player in the flavoring industry. The company operates a process-based manufacturing system and has a dedicated team of employees who are committed to delivering the best products to their customers. However, the company recognized the need to upgrade its existing system to keep up with the evolving technology needs of today’s process-based organizations.

The Challenge

For Mother Murphy Labs, the time for change had come. After years of running a leading process manufacturing application, the company found that its current system had not kept up with the technology needs of today’s process-based organizations. An upgrade was needed — one that would more tightly integrate production with accounting and provide employees the real-time information they needed to do their jobs better. For Conner, the search wasn’t just for a software product, but for a partner that understood the business. “We didn’t want to buy a solution off the Internet,” says Conner. “We were looking for a partner relationship that would last.”

The Solution

They found that relationship with Vicinity to review and analyze the situation. Mother Murphy Labs recognized that Vicinity offered the latest in process-based technology, and would be a great fit for their operations. “We knew Vicinity was built specifically for process manufacturers,” explains Conner. “Even more importantly, we knew that we had a partner that would listen to our changing needs, and ensure that Vicinity would address those needs in future releases of the product.” Once the green light was given, the Vicinity solution was up and running in under three months. The Vicinity team handled all data conversion from the existing system and gave Conner the quick-start training she needed to take the reins. “It was one of the most painless conversions I’ve ever been involved with.”

Operational Impact

The impact on day-to-day operations was immediate. Sales orders are now generated in Microsoft Dynamics and batch tickets are entered into Vicinity. Vicinity automatically updates finished goods manufactured and the raw materials needed to produce them. Batch tickets are then posted to Microsoft Dynamics, perfectly synchronizing accounting and production, from materials purchasing to final project invoicing.
The new system has been a success with employees and customers. “We actually demo Vicinity to our customers to show our capabilities,” says Conner. “The software has become a selling point for winning new business.”
With its flexible Microsoft .NET™ platform, Vicinity has the potential to pay dividends for years to come. The solution supports 3rd-party products including Microsoft CRM and web ordering technology, giving Mother Murphy Labs the opportunity to improve communication up and down the supply chain with customers, suppliers and partners.

Quantitative Benefit