LogicMonitor > Case Studies > Synoptek Reduces Costs by 80% and Alerts by 60% With LogicMonitor

Synoptek Reduces Costs by 80% and Alerts by 60% With LogicMonitor

Customer Company Size

Mid-size Company

Region

America

Country

United States

Product

LogicMonitor platform

Tech Stack

SaaS
Cloud-based monitoring

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Productivity Improvements

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization
Predictive Maintenance

Services

Cloud Planning, Design & Implementation Services

About The Customer

Synoptek is a global systems integrator and managed IT services provider, offering comprehensive IT management and consultancy services to organizations worldwide. The company works in partnership with clients ranging from mid-market to Fortune 100. For over two decades, its focus has been maximizing business value for its clients by enabling them to grow their businesses, manage risk and compliance, and increase their competitive position. Synoptek has grown rapidly through acquisition, and each acquisition came with its own set of monitoring tools, leading to duplicate licensing costs and extensive tool sprawl.

The Challenge

Synoptek, a global systems integrator and managed IT services provider, had grown rapidly through acquisition. Each acquisition came with its own monitoring tools, leading to duplicate licensing costs and extensive tool sprawl. The company needed a single, comprehensive monitoring solution that could simplify existing processes, lower overall costs, and handle all of the organization’s monitoring needs. The challenge was to find a platform that could replace all the existing tools and be deployed quickly and easily.

The Solution

After evaluating many IT infrastructure and intelligence options, Synoptek selected the LogicMonitor platform. The agentless nature and flexibility of LogicMonitor stood out to Synoptek. The platform allowed Synoptek to roll out quickly and replace all of the other tools. Within a few months, Synoptek was successfully monitoring thousands of devices. The company was able to get up and running quickly due to the many LogicModules ready to go out of the box, reducing the need to write a ton of custom modules for base infrastructure monitoring.

Operational Impact

Synoptek was able to reduce its licensing costs and simplify processes for its monitoring customers.
The company automated its client onboarding process, reducing the time taken from 30 minutes to seconds and eliminating human error.
Synoptek used LogicMonitor’s integration with Autotask to create tickets, saving time.
The company was able to quickly identify and manage problems by creating a weekly alarm report for its clients.
With increased visibility and additional reporting features, Synoptek saw a huge decrease in alerts.

Quantitative Benefit