Camunda > Case Studies > T-Mobile Austria: Bringing new products to market 4x faster with workflow-enabled agility

T-Mobile Austria: Bringing new products to market 4x faster with workflow-enabled agility

Customer Company Size

Large Corporate

Region

Europe

Country

Austria

Product

Camunda BPM

Tech Stack

Java API
REST API

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Digital Expertise

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Telecommunications

Applicable Functions

Product Research & Development
Business Operation

Use Cases

Process Control & Optimization
Remote Asset Management

Services

System Integration

About The Customer

T-Mobile Austria is one of Austria’s largest telecommunications providers. It serves around 7.5 million customers, with 97% of users accessing fast LTE reception. The company operates in a highly competitive market and needs to constantly innovate to meet the high expectations of its consumers. To better serve customers, business teams at T-Mobile Austria regularly design new products, services, and promotions. However, the implementation of these ideas falls on the IT teams, who must work quickly to ensure that slow delivery does not render the products irrelevant in the fast-paced telecommunications space. The implementation process involves a significant amount of complexity, with over 100 developers responsible for integrating more than 40 different back-end systems to ensure a seamless customer experience.

The Challenge

T-Mobile Austria operates in a highly competitive telecommunications market, serving around 7.5 million customers. The company needs to regularly deliver new products and services to meet high consumer expectations. Business teams at T-Mobile Austria design new products, services, and promotions, and it's up to IT teams to implement these ideas as quickly as possible. Slow delivery risks products becoming irrelevant in a fast-moving space. Implementing new products involves a significant amount of complexity for the more than 100 developers who are responsible for implementation. T-Mobile Austria needs to integrate with more than 40 different back-end systems to ensure that customers have a seamless experience when using new products, and the company adheres to strict service level agreements to deliver best-in-class quality.

The Solution

T-Mobile Austria uses Camunda BPM as a key layer in its architecture, helping the company maintain agility within a complex, large-scale environment. Camunda BPM connects to T-Mobile Austria’s more than 40 core back-end systems via the Java API and REST API, providing an agile and adaptable layer in the architecture. There are nearly 200 process definitions running on Camunda BPM at T-Mobile Austria, with thousands of distinct tasks. Camunda makes it possible to connect and orchestrate different combinations of back-end systems for the delivery of a new product or service. Workflows are defined in BPMN to document and manage these integrations, leading to stronger business and IT alignment and increased transparency. In 2018, T-Mobile Austria launched an online top-up service for customers with prepaid cell phone plans, making it easy and quick to purchase additional cellular and internet offerings on the go. This integration was made simple thanks to a Camunda process.

Operational Impact

Camunda BPM provides stability and traceability for T-Mobile Austria’s technical operations teams, making it easy to diagnose issues and troubleshoot at a granular level.
Camunda built a new database partitioning feature which speeds access to T-Mobile’s databases, allowing T-Mobile Austria to continue scaling at speed.

Quantitative Benefit

T-Mobile Austria is able to bring new products to market 4x faster with the help of Camunda BPM.
T-Mobile Austria has nearly 100,000 process instances running on any given day in Camunda.