Bullhorn > Case Studies > Talascend Leverages Cloud-Based Solution to Enhance Global Communications

Talascend Leverages Cloud-Based Solution to Enhance Global Communications

Technology Category

Analytics & Modeling - Real Time Analytics
Infrastructure as a Service (IaaS) - Cloud Databases

Applicable Industries

Cement
Telecommunications

Applicable Functions

Sales & Marketing

Use Cases

Construction Management
Supply Chain Visibility

Services

System Integration

About The Customer

Talascend is a leading global supplier of resourcing solutions to the technical sector. Over the past 60 years, the company has consistently supplied bespoke recruitment services to the engineering, construction, and manufacturing industries. Talascend employs over 1,100 staff to work on databases of more than 300,000 candidates and has offices situated all over the world, including London, Bristol, and Sheffield. Talascend’s clients range from London Underground to Bechtel and Ford. As a global organization, Talascend needed to adopt an efficient system that would allow for optimum business continuity while maximizing communications.

The Challenge

Talascend, a global supplier of resourcing solutions to the technical sector, faced significant challenges in maintaining efficient communication and business continuity across its global offices. The company's existing system was plagued with shortcomings, which were exacerbated by company expansion and the takeover of MPS Global in 2008. The system's poor reporting functionality resulted in a lack of recruiter visibility within the organization, leading to inefficient resource utilization and insufficient sales tracking. Talascend needed a system that could address the lack of intra-company visibility, allowing all employees to access real-time updated records. The system also needed to offer continuity, reliability, and global accessibility. Furthermore, there was an urgent need for full integration of email, calendars, and recruiting tools, along with the ability to integrate with new social networking platforms like LinkedIn and ZoomInfo.

The Solution

Talascend adopted Bullhorn, a cloud-based solution that improved the scope of recruitment activity within their customer base and enabled information sharing between offices in the US, India, and the UK. The cloud-based nature of Bullhorn, which runs its software on a virtual platform hosted and supported by remote data centers, increased the software’s accessibility, creating remote working opportunities for employees wherever there was an internet connection. Bullhorn uses the latest internet technologies, including a sophisticated worldwide network from Akamai, to deliver real-time performance and guaranteed uptime. Bullhorn’s design as a process driver and its accessibility anywhere with an internet connection appealed greatly to Talascend. Once the Bullhorn sales team demonstrated the in-built functionality and they realized what was achievable in terms of visibility and reporting, Talascend knew it was the solution for them.

Operational Impact

The implementation of Bullhorn not only increased productivity but also significantly improved the levels of client service. Talascend was aware that their improved organizational infrastructure would lead to a better class of service, and this was confirmed by positive client feedback. The ability to perform Boolean searches and job order-based searches streamlined the recruitment process, saving time and resources. The integration of email, calendars, and recruiting tools, along with the ability to integrate with social networking platforms, enhanced the company's operational efficiency and global communication. The cloud-based nature of Bullhorn also created remote working opportunities, further enhancing operational flexibility.

Quantitative Benefit

The ability to perform Boolean searches saved valuable time and money, and cut job board expenditures.
The ability to perform searches based on job orders allowed for efficient matching of outstanding orders with candidates based on their criteria and preferences.
Bullhorn allowed Talascend to cut back on numerous expenses such as job board costs.