Banyan Technology > Case Studies > Tech Transport Improved Its Operations and Customer Service with Live Connect

Tech Transport Improved Its Operations and Customer Service with Live Connect

Customer Company Size

SME

Region

America

Country

United States

Product

LIVE Connect™

Tech Stack

APIs
Transportation Management System (TMS)

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Customer Satisfaction

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Functions

Logistics & Transportation

Use Cases

Supply Chain Visibility
Fleet Management

Services

System Integration

About The Customer

Tech Transport is a third-party logistics provider based in Milford, NH. The company offers a freight management solution that helps other companies simplify their shipping process. Since its establishment in 1983, Tech Transport has been committed to meeting and exceeding its clients’ transportation logistics needs. However, as the logistics industry evolved and digitization became the norm, Tech Transport realized the need for a reliable technology partner to ensure it continued to provide the best solution to its clients. The company operates both logistics and brokerage sides of the business.

The Challenge

Tech Transport, a third-party logistics provider, needed to implement a wide array of carrier application programming interfaces (APIs) into its transportation management system (TMS) to better serve its customers. The company’s internal IT team could incorporate the APIs on its own, but with the number of updates and the need for real-time accurate rates from a number of different carriers, they did not have the time and ability to maintain the APIs. Tech Transport decided a partner that focused strictly on technology was the most prudent option. That decision freed up the internal IT department to focus on the main operations of the company and put the APIs in the hands of the experts – Banyan Technology.

The Solution

Tech Transport chose Banyan Technology as its partner because of its expertise in the LTL and logistics industry as well as its connections to more carrier APIs than any other solution in the industry. Banyan provided references that Tech Transport contacted, and after all of their vetting, Tech Transport decided that Banyan’s LIVE Connect™ solution was the right freight pricing API hub for them. Tech Transport had the information it needed to know that Banyan could keep up with the technology, APIs and industry updates needed to ensure Tech Transport customers always receive accurate information and carrier ratings.

Operational Impact

With LIVE Connect, Tech Transport could provide their customers access to their preferred carriers’ APIs as well as ensure accurate ratings across all shipping lanes.
Through Banyan’s API, Tech Transport could also automate the shipping process and track all shipments.
It also made invoicing and document retrieval much easier.
The visibility extends beyond invoicing to the entire order process. Tech Transport’s customers are able to see instant rates and transport modes on one screen, so they can easily compare all of their preferred carriers and select the best one for that shipment.
In addition to rates, customers can also see transit times and other data that is important to them. Shipments are booked instantly and all of the accompanying documentation, including BOLs, PRO numbers, invoices and more, automatically attach to the order number as needed.

Quantitative Benefit