Tees Flex: Revolutionizing Rural Transit in Tees Valley
Technology Category
- Robots - Autonomous Guided Vehicles (AGV)
Applicable Industries
- Automotive
- Transportation
Use Cases
- Public Transportation Management
- Vehicle Performance Monitoring
About The Customer
The customers of Tees Flex are the residents of Tees Valley, a rural, industrial region in Northeast England. These residents were previously underserved by traditional transit options, particularly those living in more isolated communities. The introduction of Tees Flex has provided them with a reliable and convenient transit option, allowing them to travel to various destinations including train stations, hospitals, and the airport. The service has quickly gained popularity among the residents, with more than 11,000 users and 90,000 completed rides.
The Challenge
In early 2020, Stagecoach Group, the United Kingdom’s largest bus and coach operator, was seeking a software provider to help them deliver a reliable and convenient transit option for residents in more isolated communities across Tees Valley, a rural, industrial region in Northeast England. The challenge was to provide a transit solution that could cater to the unique needs of the region, including the ability to serve more rural areas and provide on-demand or pre-booked rides to various destinations, including train stations, hospitals, and the airport.
The Solution
In response to this challenge, Stagecoach Group partnered with Via to launch Tees Flex, an on-demand transit service. The service was launched in three zones: Darlington and Stockton; Hartlepool; and Redcar and Cleveland. Riders can request on-demand or pre-booked rides within the service areas, and travel to destinations outside the designated zones. Booking is available through the Tees Flex app, via a website, or over the phone, and all vehicles are wheelchair accessible. In February 2021, the service was expanded and adjusted in just 24 hours to include the Darlington arena and provide rides to and from this mass vaccination site.
Operational Impact
Quantitative Benefit
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