Tesco Colleague Training Tools
Customer Company Size
Large Corporate
Region
- Asia
- Europe
Country
- United Kingdom
Product
- Blue Yonder solutions
Tech Stack
- Learning platform
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Digital Expertise
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Retail
Applicable Functions
- Human Resources
Use Cases
- Virtual Training
Services
- Training
About The Customer
Tesco is the world’s third-largest retailer, with 2019 sales of £56.5 billion. The company operates over 6000 stores across Europe and Asia, offering a wide product range, from groceries to clothing and electronics. Tesco produces one million planograms and 125,000 store floorplan changes annually. More than 100 colleagues at Tesco use Blue Yonder solutions. The company has been relying on Blue Yonder solutions for over 20 years to ensure the fast, accurate generation of these planograms.
The Challenge
Tesco, the world’s third-largest retailer, operates over 6000 stores across Europe and Asia, offering a wide product range, from groceries to clothing and electronics. The company produces one million planograms and 125,000 store floorplan changes annually. For over 20 years, Tesco has relied on Blue Yonder solutions to ensure the fast, accurate generation of these planograms. More than 100 colleagues at Tesco use Blue Yonder solutions. However, the company faced a challenge in maintaining software knowledge and best practices as the workforce evolved. The traditional on-the-job learning and peer training methods were not efficient enough to capture best practices that lead to higher-quality plans.
The Solution
To address this challenge, Tesco partnered with Blue Yonder Education Services to create specialised user training. A customised training programme was developed, including a learning platform to help reduce training times for new colleagues. This is in addition to a two-day workshop for onboarding new users, a library of on-demand problem-solving videos, and an ongoing self-assessment programme. Blue Yonder Education Services helped create a library of 80 self-service training videos, available on a shared portal and mobile devices that allows users to learn a specific task quickly. A continuing self-assessment programme ensures that users can maintain a high level of knowledge and skills.
Operational Impact
Quantitative Benefit
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