The City of L.A. transforms the way it digitally connects residents with the new Angeleno Account
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Okta Identity Cloud
- Okta Single Sign-On (SSO)
- Okta Multi-Factor Authentication (MFA)
- Okta B2B Integration
- Okta User Management
Tech Stack
- Identity and Access Management (IAM)
- Cloud-based Services
- Zero Trust Strategy
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Cybersecurity & Privacy - Identity & Authentication Management
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Business Operation
- Facility Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
The City of Los Angeles, the largest city in California and the second-largest in the United States, serves a population of four million people across 469 square miles. The city's Information Technology Agency (ITA) is responsible for developing and maintaining IT infrastructure and applications that meet the needs of residents, businesses, and visitors. With 43 city departments, each with its own mission, the ITA provides centralized enterprise functionality to align departments and improve access to city services. The city administration includes a diverse constituency, with broad geographic, linguistic, and ethnic diversity, necessitating reliable and secure digital communication. The ITA has been working to modernize the city's digital experiences since the 2008 recession, with a renewed focus on identity management and security following the COVID-19 pandemic.
The Challenge
The City of Los Angeles faced challenges with its siloed legacy systems, which hindered the provision of secure and accessible digital services. The city's Information Technology Agency (ITA) aimed to modernize digital experiences, especially after the COVID-19 pandemic highlighted the need for efficient digital communication. The city needed a unified platform to connect its diverse departments and improve access to services for its four million residents. Security was a major concern, as the city is a target for cyber threats, and the existing systems provided varying levels of security and access. The ITA sought to create a framework that would allow the city to operate as a cohesive unit, providing a seamless and secure digital experience for constituents.
The Solution
The City of Los Angeles implemented the Angeleno Account, a central platform powered by the Okta Identity Cloud, to digitally connect city services and enhance security. The platform includes Okta Single Sign-On (SSO), Multi-Factor Authentication (MFA), B2B Integration, User Management, and Authentication. This solution allows the city to integrate application access and unify identities across different systems, moving away from legacy systems like LDAP. The Angeleno Account streamlines the business procurement process by integrating applications like the L.A. Business Assistant Virtual Network (LABAVN), providing a more user-friendly experience for city contractors. The platform's Zero Trust strategy ensures data integrity and security, making identities the perimeter rather than network systems. The ITA continues to expand the Angeleno Account to cover more city services, making it easier for departments to adopt SSO and MFA, and providing constituents with a one-stop-shop for city services.
Operational Impact
Quantitative Benefit
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