Tire Supplier Distribution Inc. Enhances Customer Service with Geotab Telematics System
Customer Company Size
SME
Region
- America
Country
- Canada
Product
- Geotab
Tech Stack
- Telematics
- Nearfield Communication
- Wireless Technologies
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Networks & Connectivity - NFC
- Networks & Connectivity - Wireless Local Area Network
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
- Business Operation
Use Cases
- Fleet Management
- Predictive Maintenance
- Vehicle Telematics
Services
- System Integration
About The Customer
Tire Supplier Distribution Inc. is a tire and wheel wholesale and delivery company based in Ontario, Canada. The company operates a fleet of ten 3-ton Hino trucks, which are essential for its delivery operations. As a small to medium-sized enterprise (SME), the company is focused on providing excellent customer service by ensuring timely and accurate deliveries. The company recognized the need for a robust telematics system to enhance its operational efficiency and customer satisfaction. With a commitment to improving its service quality, Tire Supplier Distribution Inc. sought a solution that would enable them to track their fleet in real-time and provide customers with precise delivery times.
The Challenge
Tire Supplier Distribution Inc., based in Ontario, Canada, faced a significant challenge in optimizing its fleet of ten 3-ton Hino trucks to improve customer service. The company needed a telematics system that could provide real-time updates to track its drivers and ensure timely deliveries. The existing systems they explored failed to meet their requirements, leading to inefficiencies in providing accurate delivery times to customers. The company was determined to find a solution that would allow them to monitor their fleet effectively and improve customer satisfaction.
The Solution
After extensive research and testing of five different telematics systems, Tire Supplier Distribution Inc. selected Geotab as the ideal solution for their fleet management needs. Geotab's system provided the real-time tracking capabilities that the company required, along with features such as nearfield communication (NFC) driver ID for vehicle access. This allowed the company to monitor which drivers were using specific vehicles, even when drivers changed trucks multiple times a day. The implementation of Geotab's system also included wireless technologies that facilitated driver identification and activity tracking. This solution addressed the company's need for traceability and improved their ability to provide accurate delivery times to customers.
Operational Impact
Quantitative Benefit
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