Toast Accelerates Decisions and Increases Revenue with Incorta Analytics
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Incorta Analytics
- Toast’s all-in-one restaurant management system
Tech Stack
- Cloud-based solution
- Salesforce
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Revenue Growth
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Analytics & Modeling - Real Time Analytics
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Food & Beverage
- Retail
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Real-Time Location System (RTLS)
- Predictive Quality Analytics
Services
- Data Science Services
- System Integration
About The Customer
Toast’s all-in-one restaurant management system is at the forefront of the point-of-sale (POS) industry. Traditional POS systems are often difficult to operate and poorly serviced. Toast was built from the ground up to tear down this traditional paradigm and provide restaurants with mobility, easy access to data and updates, and an improved customer experience. Its cloud-based solution is dramatically changing the way food service businesses manage their operations. As a fast-growing company with a rapidly-expanding customer base, Toast found itself inundated with data and an increasing number of data sources.
The Challenge
As a fast-growing company with a rapidly-expanding customer base, Toast found itself inundated with data and an increasing number of data sources. With no analytics solution in place, employees used a combination of giant Excel spreadsheets and Salesforce dashboards. Everyone acted as their own Excel analyst, passing around spreadsheets, discussing how to look at the data, and debating why their numbers didn’t match up. The Salesforce dashboards employees utilized varied tremendously—even the same dashboards were viewed using different filters. Each minute spent discussing discrepancies in the data meant less time focused on the important issues facing the company. Without quick access to consistent information it became harder and harder to make timely decisions.
The Solution
Toast evaluated several possible analytics solutions at length. After taking a close look at a number of options, Toast chose Incorta for its speed, flexibility, and intelligent approach to looking at the data. Incorta aggregates large, complex business data in real-time, eliminating the need for a data warehouse. So, businesses using Incorta can roll out new analytics applications in days instead of months and reduce reporting run times to just seconds. Incorta also offered the flexibility Toast required to analyze various types of information, including data related to its own sales performance, customer sales and menu items, and credit card billing. Lastly, Incorta provided the means to examine data more intelligently.
Operational Impact
Quantitative Benefit
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