Top U.S. Bank Reduces Time Spent on Regulatory Operations in Automation by 30%
Customer Company Size
Large Corporate
Region
- America
- Asia
Country
- United States
- India
Product
- Blueprint’s Enterprise Automation Suite
- BlueDocs Document Importer
- Test Script Mining
- Inline Conversations & Attachments
- Reviews & Approvals
- Business Process Modeler
- Impact Explorer
Tech Stack
- RPA
- Automation
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
- Employee Satisfaction
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Application Infrastructure & Middleware - Data Exchange & Integration
- Analytics & Modeling - Process Analytics
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Predictive Maintenance
- Process Control & Optimization
- Regulatory Compliance Monitoring
- Remote Collaboration
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
- Software Design & Engineering Services
- System Integration
About The Customer
This customer is a Fortune 500 financial institution and is one of America’s largest commercial banks based on assets managed. The bank is determined to automate manual processes that hinder its ability to manage regulatory change effectively. Their hope is to improve employee performance and overall satisfaction. The bank has over 35,000 employees and generates an annual revenue of $20 billion. They have been a customer since 2017.
The Challenge
The bank was looking for an effective solution to make its mortgage approval process more streamlined and efficient for customers. There were a number of international teams involved in the mortgage approval process, spanning from the United States all the way to India. The global team could not efficiently manage the changing requirements related to mortgage processing. Mortgages are federally regulated and the impact of these changes is significant, especially when teams are separated globally. Accounting for new and changing regulations is normally 10-15% of a bank’s operating costs. The bank needed to make this percentage smaller by automating its mortgage approval process with a more efficient governance model and removing non-compliance risks from the manual, time-consuming procedures it was using.
The Solution
The bank understood that to effectively manage regulatory changes and their impact on automated processes, it would need to support the compliance and IT teams with digital counterparts. They chose Blueprint’s Enterprise Automation Suite to effectively model all their as-is processes for mortgage approvals and collaboratively optimize the to-be state for automation. Using Blueprint’s extensive tracing capabilities, they were able to connect all processes and process steps to federally-provisioned regulations on mortgage approvals. With the Blueprint Impact Explorer, they can now instantly visualize the impact of a change to a regulation and immediately understand which bots need to be updated, allowing them to manage change 30% faster while significantly increasing compliance. Key aspects of the Enterprise Automation Suite that drove automation success include BlueDocs Document Importer, Test Script Mining, Inline Conversations & Attachments, Reviews & Approvals, Business Process Modeler, and Impact Explorer.
Operational Impact
Quantitative Benefit
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