Toshiba Finds Profit in WebFOCUS
Customer Company Size
Large Corporate
Region
- Asia
Country
- Japan
Product
- WebFOCUS
Tech Stack
- Business Intelligence
- Real-time Reporting
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Electronics
Applicable Functions
- Business Operation
Use Cases
- Real-Time Location System (RTLS)
Services
- Software Design & Engineering Services
About The Customer
Toshiba Personal Computer System Corporation is a wholly-owned subsidiary of Toshiba since 1999. The company provides total support of the PC environment for offices. Established in 1970 as Sord, Inc., the company began working with Toshiba in 1985. Toshiba Personal Computer System manages an extensive and varied business, and they have for a long time. That means data – a lot of data and a lot of history. Over the years, their information system became costly to operate and unstable, failing to perform up to demand, and posing security risks.
The Challenge
Toshiba Personal Computer System Corporation was facing a challenge in delivering real-time information to its management and employees due to the rapid growth of the business. Their existing information system was costly to operate, unstable, and posed security risks. The system was failing to meet the demand for real-time information, which was crucial for timely decision-making. The old system used an Access database for production, sale, and management of accounts. The system didn’t allow for late responses and limits, and only power users could utilize the data. The general user was limited to lists that someone else made. Once a download was made, the user also had to retotal everything in Excel himself. With this system, information could not be timely.
The Solution
Toshiba implemented WebFOCUS to deliver information in real time, enable timely management decisions, and ensure security. WebFOCUS met all the requirements of Toshiba including reduction of total cost of ownership, strengthening of security, shortening work time by one man day, and the vendor’s knowledge of business. The new system has been well received by the whole company. The biggest merit of the system is that it can get timely information now. The time required for gathering data has been significantly cut, greatly improving communication. Now people say ‘See the WebFOCUS screen,’ putting an end to all the past frustration. Development costs were kept low, and the whole system took about a third of the time to develop as the previous system.
Operational Impact
Quantitative Benefit
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