Transforming an Industry Leader with APIs
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Mule ESB
- Anypoint Platform
Tech Stack
- API Management
- Service Orchestration
- Real-time Integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Innovation Output
- Revenue Growth
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Software
Applicable Functions
- Product Research & Development
- Business Operation
Services
- Software Design & Engineering Services
- System Integration
About The Customer
This Fortune 1000 financial software provider delivers business and financial management solutions to a global customer base of 60 million small businesses, accounting professionals and consumers. The company’s national reach is so wide, that its solutions crunch and/or distribute 20% of the United States Gross Domestic Product (GDP). On a global scale, the company’s solutions are integrated to 19,000, or 40% of, the world’s banks. The company is headquartered in Mountain View, CA, USA and has 8,500 employees. It generates an annual revenue of $4.2 billion.
The Challenge
After enjoying years of accelerated customer and product expansion, in 2008, the company identified not only a profound shift in customer engagement as a result of emerging technologies and changing culture, but also an alarming halt in growth and innovation within the company. Slow-moving IT and a disconnected architecture bottlenecked new ideas, preventing new features and products from coming to market at reasonable speed, if at all. Without innovating and responding to customer demands at the speed of technology change, the company could not maintain its market stronghold over the long-term. This software provider decided to focus on continuous innovation, rapid testing of new concepts, and delivering delightful experiences to customers. But delivering on this vision required a major shift in IT. They needed to turn their IT capabilities into an innovation platform, and that required service enabling and connecting all of their applications and data sources, then API-enabling those services for rapid access by internal consumers, partners, and even third party developers. It also required a restructuring of the development organization into small teams that would execute rapid releases in agile sprints.
The Solution
The company sought a solution that offered easy management, iron-clad security to protect their sensitive financial data, seamless connectivity between multiple interfaces/versions of services, and the ability to rapidly design APIs that are easy to consume. Their developers had already started using Mule ESB and had come to rely on the ESB’s ease of use, power and simplicity to connect applications. In addition, the solution offered deep analytics that provided crucial insights for improving operations and speeding up productivity. The company began their transformation by creating a service layer using Mule ESB. With this in place, they created APIs on those services to expose data with internal teams, to support mobile and web application initiatives, and to share selected services with 3rd party developers to further innovation and reach. The Anypoint Platform now serves as the backbone of the company’s back office integration and has been adopted as the standard API management solution throughout the company.
Operational Impact
Quantitative Benefit
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