Transforming Inventory Management: A Case Study on Glorious Gaming
Technology Category
- Functional Applications - Inventory Management Systems
- Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries
- E-Commerce
- Electronics
Applicable Functions
- Sales & Marketing
- Warehouse & Inventory Management
Use Cases
- Inventory Management
- Predictive Replenishment
Services
- System Integration
About The Customer
Glorious is a company that sells gaming peripheral products. The company was founded by Shazim Mohammad, who started with a 3XL mousepad before transitioning into more serious gaming electronics. Their fully-customisable GMMK mechanical gaming keyboard was a hit among gamers, leading to early success and rapid growth for the company. Glorious is passionate about their products and has a vision for scaling their business. They have customers all over the United States and have plans for greater expansion. The company has grown from a two or three-person operation to nearly 40 employees in just over a year.
The Challenge
Glorious, a rapidly growing gaming peripheral product seller, was facing a significant challenge with their inventory management. The company had been using Stitch Labs for inventory management since its inception, which had been sufficient while the company was small. However, as Glorious experienced rapid growth and harbored plans for further expansion, Stitch Labs was no longer able to meet their needs. Glorious required a more robust solution that could handle their increasing inventory and order volume. They also wanted to improve their customer service by fulfilling orders based on customer location. Initially, Glorious had only one warehouse in Salt Lake City, which led to varying transit times for customers across the United States. They needed a system that could help them understand their order volume geographically and expand their third-party logistics (3PL) locations accordingly.
The Solution
Glorious found their solution in Cin7, a comprehensive inventory management system. The transition from Stitch Labs to Cin7 was seamless, with the Glorious team receiving step-by-step guidance from their onboarding consultant. Cin7 met all of Glorious's requirements, providing better inventory management, improved reporting, and the ability to fulfill orders based on customer location. The new system allowed Glorious to expand their logistics operation from one to three different warehouses and set up a specific warehouse in Hong Kong for their global distribution partners. Cin7's Fulfilment By Amazon integration enabled Glorious to pull shipments from Amazon FBA from their existing inventory. Additionally, Cin7 brought all their inventory data together, allowing them to run comprehensive reports and spot new opportunities quickly. Glorious also hired a full-time developer to manage API integrations between Cin7 and their 3PL warehouses, leading to the creation of a custom dashboard, the Nexus, for their customer service representatives.
Operational Impact
Quantitative Benefit
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