Nintex > Case Studies > Tropical Smoothie Café Streamlines Franchise Agreements with Nintex AssureSign

Tropical Smoothie Café Streamlines Franchise Agreements with Nintex AssureSign

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Technology Category
  • Cybersecurity & Privacy - Security Compliance
Applicable Industries
  • Consumer Goods
  • Paper & Pulp
Applicable Functions
  • Quality Assurance
Use Cases
  • Smart Contracts
  • Time Sensitive Networking
About The Customer
Tropical Smoothie Café, LLC is a restaurant franchise that has been in operation for over 20 years. The company started as a single smoothie shop in Tallahassee, Florida, and has since grown into a nationwide franchise with over 600 locations. Tropical Smoothie Café offers a variety of healthy food options, including sandwiches, flatbreads, wraps, and select vegan options, in addition to its signature smoothies. The company is committed to its mantra of 'Eat better. Feel better.' and is projected to continue its growth.
The Challenge
Tropical Smoothie Café, a rapidly growing restaurant franchise, was facing challenges with its franchise agreement process. The process was heavily reliant on paper contracts, which were not only costly to mail but also time-consuming to manage. The franchise agreement process was subject to Federal Trade Commission (FTC) mandates, which required specific time intervals between stages of the transaction. This meant that the company had to wait for physical contracts to be returned, manage missing signatures or omitted information on returned contracts, and then file and store these documents. This laborious process was straining the company's resources and complicating the timeline for opening new franchises.
The Solution
To streamline its franchise agreement process, Tropical Smoothie Café implemented Nintex AssureSign, an electronic signature solution. This platform not only enabled the company to digitize its signature processes but also ensured compliance with all FTC requirements applicable to franchise agreements. Nintex AssureSign provided a cost-effective solution with its delayed signing feature and a simple drag-and-drop interface for one-off documents. This allowed Tropical Smoothie Café to process their agreements electronically, saving time and effort previously spent on managing paper contracts. The digital transformation of the signing process also improved the franchisee experience, driving more potential interest.
Operational Impact
  • The implementation of Nintex AssureSign has transformed Tropical Smoothie Café's franchise agreement process. The company has been able to repurpose time and effort previously spent on managing paper contracts into opening more franchises. The digital signing process has also improved the franchisee experience, making it more seamless and driving more potential interest. The company has nearly eliminated the costs associated with the former 'print, send, receive, scan, and store' process that paper contracts required. This digital transformation has provided Tropical Smoothie Café with a more expedient and convenient way to expand its franchise network.
Quantitative Benefit
  • Significant reduction in postage costs by eliminating overnight postage for contracts
  • Streamlined franchise agreement process, saving time and resources
  • Compliance with FTC time interval mandates and all other regulations

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