Trustmark Companies Benefit From WebFOCUS
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- WebFOCUS
- WebFOCUS Portal
- Developer Studio
- In-Document Analytics
- Active Technology Reports
Tech Stack
- Business Intelligence
- Analytics
- Data Integration
- Data Integrity
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
- Customer Satisfaction
Technology Category
- Analytics & Modeling - Real Time Analytics
- Analytics & Modeling - Predictive Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Predictive Quality Analytics
- Predictive Replenishment
- Demand Planning & Forecasting
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Trustmark is an Illinois-based provider of employee benefits with more than $880 million in annual revenues and 4,000 associates. The company’s largest subsidiary, Voluntary Benefit Solutions (VBS), contributes about one-third of its income. Trustmark was in the process of a five-year strategic transformation and revenue growth initiative for its VBS subsidiary. The company was facing challenges with its existing reporting system, which took weeks to complete and delivered limited insight. This led to business users often relying on Excel spreadsheets, which contained incomplete or outdated information.
The Challenge
Trustmark, a leading provider of employee benefits services, was facing a challenge with its Voluntary Benefit Solutions (VBS) subsidiary. The company lacked formalized metrics and indicators needed to support a five-year strategic transformation and revenue growth initiative. Existing reports took weeks to complete and delivered limited insight. As a result, business users often relied on Excel spreadsheets, which contained incomplete or outdated information. The company needed a centralized business intelligence (BI) and analytics capability to consolidate data from multiple diverse systems and make it readily accessible to executives, process owners, and operational workers so they can closely monitor VBS operations and activities.
The Solution
Trustmark implemented Information Builders' WebFOCUS, a business intelligence (BI) and analytics technology, to build successful dashboards and InfoApps. The dashboards and InfoApps were rolled out to the VBS sales and financial teams – more than 1,000 users. The environment was implemented using the WebFOCUS Portal, allowing users to personalize their experience by dragging and dropping the content they want to see onto their dashboards. WebFOCUS seamlessly integrates with Active Directory, ensuring that different groups of users only have access to the sets of data they are allowed to view. This has helped Trustmark better detect, correct, and even prevent issues. The company is now working to expand and enhance its WebFOCUS environment, with a team of data analysts, process owners, data designers and architects, and WebFOCUS presentation experts defining, creating, and deploying new KPIs for existing users, and keeping the dashboards and InfoApps performing efficiently.
Operational Impact
Quantitative Benefit
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