TTN: Implementing Real-time Flight Information for Global Passengers
Technology Category
- Networks & Connectivity - 5G
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Aerospace
- Transportation
Applicable Functions
- Sales & Marketing
Use Cases
- Public Transportation Management
- Time Sensitive Networking
Services
- System Integration
- Training
About The Customer
TTN is a member of the holding Tickets Travel Network, one of the world’s leading and dynamically growing online travel agencies. The holding owns one of the largest portfolios of travel services among online travel agencies, offering flight, train and bus tickets, hotel booking, insurance, transfers, car rental, and other travel and leisure-related services. Founded in 2009, TTN now offers travel services under brands – Tickets, KissAndFly, Mytickets, Travelfrom and operates in almost 30 markets around the world. It has 2.5 million customers and is headquartered in Vienna, Austria.
The Challenge
Tickets Travel Network (TTN), a leading online travel agency, faced the challenge of delivering critical flight information to passengers worldwide. The company aimed to notify passengers about significant changes in their flight plans, regardless of their location. The challenge was to implement a new communication channel that would ensure deliverability with or without internet connection, while also grabbing passengers’ attention. As TTN expanded into new markets, the company also needed to address the high expenses associated with sending messages to all the countries where they operate.
The Solution
TTN decided to implement SMS notifications using Infobip’s platform and global network coverage, given that SMS messages are typically read within three minutes. Infobip provided direct connections to operators around the world and offered a solution which consists of four types of notifications sent to passengers: flight information, flight cancellation or changes, railway transportation details, and cinema/concert tickets information. All TTN websites are now integrated with the Infobip communications platform through API, reaching passengers in almost 90 countries and ensuring flight change notifications are delivered in time. In addition to SMS, TTN also uses Viber and Facebook Messenger to improve customer relationships, providing non-time-critical notifications and communication due to a higher character limit, which allows TTN to send detailed information and enables direct contact with their support team.
Operational Impact
Quantitative Benefit
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