ULC Limos Keeps Customer Service High with Samsara's Real-Time Fleet Management
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Samsara VG33
- Samsara Dashboard
- Samsara Mobile App
Tech Stack
- Vehicle Gateways
- Cloud
- Real-time Maintenance Features
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Visualization
- Functional Applications - Fleet Management Systems (FMS)
Applicable Industries
- Professional Service
- Transportation
Applicable Functions
- Logistics & Transportation
- Maintenance
Use Cases
- Fleet Management
- Predictive Maintenance
- Vehicle Performance Monitoring
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
ULC Limos began in 2004 when Brandon Jacobian returned from service in the Air Force and purchased a single car. From its humble beginnings, the company has grown to a staff of almost 100 employees, 50 vehicles, and a service area of over 100 cities. The ULC fleet of limos and party buses now serves corporate clients and party-goers for special events across Southern California. With their growing customer base and ever-expanding staff, Jacobian works hard to ensure his team maintains their superior customer service standards. ULC's enduring focus on customer service keeps customers coming back and their reviews high.
The Challenge
A vehicle running out of fuel or breaking down is a costly issue for any industry, but it's a nightmare scenario for limousine companies. With such a large fleet, the whole ULC team needs to ensure their custom-designed vehicles are in tip-top shape before going out to chauffeur guests. Before finding Samsara, Jacobian and the ULC team would routinely walk from limo to limo, manually checking and recording the fuel levels and check engine lights before each shift. Jacobian knew there had to be a better way. Jacobian tried fleet management providers with complex interfaces, but needed an easy to use solution. When a friend told him about Samsara, he knew he had to try it.
The Solution
His maintenance team installed Samsara VG33 gateways in a matter of minutes. With Samsara in place, the ULC team can instantly see all their fleet operations in one place. From the Samsara Dashboard, the dispatch team keeps tabs on fuel levels and battery voltage, making sure that the limos are always able to complete their journeys. The operations team uses Samsara's real-time maintenance features to keep their vehicles in perfect running condition. The team can see all vehicles, check engine light status, and review details of any engine faults. Samsara gateways connect into vehicles' diagnostics ports. When a vehicle reports a fault, the gateway instantly sends the fault code to the Samsara Cloud, where they're translated into human-readable, actionable reports. The ULC team can even get an instant alert, by SMS and email, when a new fault is reported. This maintenance data is so valuable that the team now logs service notes directly in the dashboard, so the entire real-time and historical service status of a vehicle is available in one place.
Operational Impact
Quantitative Benefit
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