GPS Insight > Case Studies > Valet Waste Improves Fleet Operations with Advanced GPS Fleet Tracking

Valet Waste Improves Fleet Operations with Advanced GPS Fleet Tracking

Customer Company Size

Mid-size Company

Region

America

Country

United States

Product

GPS Insight Fleet Tracking Solution
Garmin navigation units
Wright Express fuel cards

Tech Stack

GPS Tracking
Database Integration
Fuel Card Integration

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Productivity Improvements
Customer Satisfaction

Technology Category

Sensors - GPS
Analytics & Modeling - Real Time Analytics

Applicable Functions

Logistics & Transportation

Use Cases

Fleet Management
Vehicle Telematics
Real-Time Location System (RTLS)

Services

System Integration
Software Design & Engineering Services

About The Customer

Valet Waste is the premier national provider of doorstep trash and recycling collection in the multi-family industry. The company operates a fleet of vehicles to service their clients and has a significant presence on the West Coast of Florida. They had previously used a fleet management system, but it did not meet their expectations. The company was looking for a more advanced GPS tracking system to solve their fleet challenges. They wanted to increase efficiency, monitor driver behavior, and validate ‘how is my driving’ calls. They also needed a way to cut the amount of time employees spent logging tasks in the customer service database and increase productivity at each property.

The Challenge

Valet Waste, a national provider of doorstep trash and recycling collection in the multi-family industry, was facing several challenges with their fleet management. They had previously used a fleet management system, but it did not meet their expectations. The company wanted to increase efficiency, monitor driver behavior, and validate ‘how is my driving’ calls. They also needed a way to cut the amount of time employees spent logging tasks in the customer service database and increase productivity at each property. Furthermore, they wanted to keep drivers safe by monitoring driver behavior and promoting good driving habits. Lastly, they were aware of the additional benefits that an advanced GPS tracking system could provide such as better fuel, time, safety, and maintenance management.

The Solution

Valet Waste decided to implement the GPS Insight Fleet Tracking Solution. This system offered robust features and the flexibility to customize and automate features and alerts to fit their needs. The GPS Insight system also offered integration into other software programs used by Valet Waste. They were in the process of integrating their customer service database with GPS Insight to minimize time spent on the computer by their employees. The integration would auto-populate the calendar by recognizing the assigned truck to the employee entering the landmarks, or what they call communities, that are entered each day. GPS Insight also offered Garmin navigation units as the solution to talking while driving. This provided turn-by-turn audible and visual directions, view job status, and send and receive messages without violating talking/ texting while driving laws.

Operational Impact

Valet Waste was able to eliminate daily driver’s logs tracking miles and gas purchases; instead GPS Insight automatically emails the needed reports to their accounting department.
GPS Insight reports on the amount of time spent inside and outside of landmarks, such as customer locations. Valet Waste reported, “We require our employees to visit our clients routinely and GPS Insight has been able to confirm those visits and track the frequency of those visits, to help ensure our promise of customer service was being upheld.”
Now Valet Waste can investigate public complaints from the “How’s my driving?” stickers on the back of their trucks. “Now we can validate ‘how’s my driving’ complaints by pulling up Google Earth and focusing in on the time, day, and vehicle. It is difficult to exonerate or punish an employee based on hearsay and GPS Insight provides the proof,” according to the Valet Waste management team.

Quantitative Benefit