VIYET Integrates ShipHawk Achieves Higher Shopping Cart Completions & 20% Reduction in Costs
Customer Company Size
SME
Region
- America
Country
- United States
Product
- ShipHawk Platform
Tech Stack
- Magento
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Retail
Applicable Functions
- Logistics & Transportation
- Sales & Marketing
Use Cases
- Supply Chain Visibility
- Fleet Management
Services
- System Integration
About The Customer
Viyet is a high-end consignment furniture company that operates through an online marketplace. The company is based in the United States and is considered a design guru’s place to buy and sell furniture and accessories. Viyet was faced with the challenge of closing the gap between the price they quoted their customers for shipping and the amount they were ultimately billed by the provider. The company had no way to accurately pass along the cost of shipping to their customers. The process was very hands-on, manual, and time-consuming.
The Challenge
Viyet was faced with the challenge of closing the gap between the price they quoted their customers for shipping and the amount they were ultimately billed by the provider. The company had no way to accurately pass along the cost of shipping to their customers. The process was very hands-on, manual, and time-consuming. Two team members were dedicated to organizing shipments, calling at least three different providers to ensure competitive pricing, and then handholding the shipment every step of the way. Viyet’s margin suffered on most orders because the company had no way to accurately pass along the cost of shipping to their customers.
The Solution
Viyet integrated the ShipHawk Platform via the Magento plug-in to receive real-time pricing based on their item size, service requirements, and shipping policies; and display it to customers at the point of sale. The automation ShipHawk’s software provides allowed Viyet to transition two full-time employees from logistics roles to sales and client service positions. This eliminated the work they were doing manually, and its pricing automation technology ensured they were getting the best rate for their customers.
Operational Impact
Quantitative Benefit
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