VOIPo builds new and innovative features with Bandwidth Communications APIs
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Bandwidth Communications APIs
- VOIPo phone service
Tech Stack
- APIs
- VoIP
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Telecommunications
Applicable Functions
- Sales & Marketing
- Business Operation
Services
- Software Design & Engineering Services
About The Customer
VOIPo is a company that offers fully featured phone service to cord cutters and small businesses looking to save money. Customers trust VOIPo to find innovative means to provide quality phone service and software at a decent price. The company was seeking a partner to give customers access to account management features they desired. VOIPo's founder and CEO, Timothy Dick, was looking for more features than the basic APIs other companies were offering to manage phone numbers. As a Bandwidth customer of over 10 years, he was delighted to find that the Bandwidth Communications APIs were equipped to handle his industry’s changing demands.
The Challenge
VOIPo, a provider of fully featured phone service to cord cutters and small businesses, was facing challenges in scaling up to accommodate big customer orders and getting real-time insight on phone number ports. The process of manual phone number ports was cumbersome and required a series of authorization forms for each number. Support agents had to be in frequent contact with the customer to process an order. When number ports failed, it posed an even bigger challenge for a small support staff. VOIPo needed more features than the basic APIs other companies were offering to manage phone numbers.
The Solution
VOIPo found the solution in Bandwidth Communications APIs, which offered more features than any other product on the market. VOIPo's software developers preferred working only with Bandwidth APIs because they were relevant and easy to use. The APIs provided backend improvements and enhanced options in the customer portal. VOIPo could now seamlessly deliver Caller ID, SMS, and greater search parameters to customers without delay. From the management side of things, Bandwidth’s suite of tools helped customer support agents track port outs, number status and usage information. A more streamlined backend service for VOIPo made inventory cleanup and reducing waste possible.
Operational Impact
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