VPSI Strengthens Their Supply Chain with the Help of Kuebix TMS
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Kuebix TMS
- Premium Orange Label Calf Milk Replacer
Tech Stack
- Transportation Management System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Transportation Management Systems (TMS)
Applicable Industries
- Agriculture
Applicable Functions
- Logistics & Transportation
- Sales & Marketing
Use Cases
- Supply Chain Visibility
- Fleet Management
Services
- System Integration
About The Customer
Veterinary and Poultry Supply, Inc. (VPSI) is a family-owned and operated business that has been in operation for 60 years. The company is headquartered in Goshen, IN, with branches throughout the Midwest. VPSI distributes a wide variety of animal health and nutritional products for poultry, cattle, swine, horses, sheep, goats, deer, and even small animals. The company places a heavy emphasis on customer service and has recently expanded its business regionally. One of their key products is the Premium Orange Label Calf Milk Replacer.
The Challenge
Veterinary and Poultry Supply, Inc. (VPSI) has been a family-owned business for 60 years, distributing a wide variety of animal health and nutritional products. As their business began to expand regionally, they faced the challenge of managing new carrier relationships and an increased number of orders. Previously, VPSI relied on their sales team to hand-deliver the majority of their products to customers. However, as the business grew beyond the sales team’s ability to hand-deliver all orders, VPSI needed a solution to manage these new relationships, free up time for the sales team, and ensure customer satisfaction.
The Solution
To manage their growing business and maintain their high level of customer service, VPSI turned to Kuebix TMS. This transportation management system allowed VPSI to connect with carriers, compare rates, and book shipments, revolutionizing their logistics processes. The implementation of Kuebix TMS was well-received by the VPSI team, with Sales Support & Customer Service representative Thad Stuteville praising the support and usability of the platform. Branch Manager Melinda Burton, a daily user of Kuebix TMS, has been able to leverage the system to manage the increased number of orders coming in from across the Midwest and beyond.
Operational Impact
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