Weisser Distributing Case Study
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- ShipHawk
Tech Stack
- NetSuite
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Retail
- E-Commerce
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Supply Chain Visibility
- Inventory Management
Services
- System Integration
About The Customer
Founded in 1978, Weisser Distributing provides eCommerce fulfillment services for dozens of marketplaces, including Amazon, Walmart, eBay, and Shopify. It has become one of the fastest growing employers in the Midwest, with headquarters in Sioux Falls, SD. The company operates out of two locations in South Dakota and Nevada, and has a product mix of 11,000 SKUs. Weisser Distributing was looking for ways to speed up its fulfillment process, automate various manual processes and gain operational efficiencies.
The Challenge
Weisser Distributing was looking for ways to speed up its fulfillment process, automate various manual processes and gain operational efficiencies. The company’s previous shipping software did not provide automated rate shopping and instead, warehouse employees were selecting shipping rates - resulting in unnecessarily high shipping costs. With a product mix of 11,000 SKUs, the company wanted an automated tool to relieve warehouse workers of “shipping fatigue” from having to decide the best shipping option per product/SKU and streamline the entire process. Moreover, the company had specific needs for shipping policies and rules to identify the best carrier to fit specific requirements, such as hazardous material and large, heavy products. Most importantly, Weisser Distributing needed a system that would integrate easily with NetSuite, its ERP solution. As the company operates out of two locations in South Dakota and Nevada, it needed consistent processes and communication channels to conduct fulfillment from multiple warehouses. With such a large product mix it was essential that product details and dimensions were automatically syncing to and from NetSuite.
The Solution
ShipHawk’s Smart Packing and automated rate shopping delivered what Weisser Distributing needed most: every order is now shipped in the most efficient packaging, with the right carrier and correct service level, reducing “shipper fatigue” and saving time. “ShipHawk’s shipping rules ensure you’re searching for the best carrier and service level - so instead of relying on a worker to choose from up to 50 different carrier and shipping options, ShipHawk automatically filters based on customized shipping rules and tells the employee which carrier fits best,” said Warehouse Project Manager, Ann Traphagen. By reducing the average order processing time, ShipHawk delivers a faster, more efficient process. Once an item is fulfilled, ShipHawk creates the shipment fulfillment to be completed, with seamless communication with the warehouse picking technology. Additionally, ShipHawk identifies the recommended packing material, which reduces shippers’ time spent deciding how to deal with a new or unique product that needs to be packed.
Operational Impact
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