Westpac New Zealand Ltd. - Putting unprecedented banking power in customers’ hands transforms mobile banking
Customer Company Size
Large Corporate
Region
- Pacific
Country
- New Zealand
Product
- IBM Watson Explorer
- IBM WebSphere DataPower
- IBM MobileFirst Platform Foundation
- IBM System x3650 M4
Tech Stack
- Cloud-based analytics
- Mobile application development
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Finance & Insurance
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Predictive Quality Analytics
Services
- Cloud Planning, Design & Implementation Services
- Software Design & Engineering Services
About The Customer
Westpac New Zealand Ltd., based in Auckland, is a wholly owned subsidiary of Westpac Banking Corp., headquartered in Sydney, Australia. Westpac New Zealand is the second-largest bank in the country, with more than 1.5 million customers. In 2011, the bank commemorated 150 years of continuous service to New Zealand communities. The bank is committed to providing a seamless and comprehensive mobile banking experience to its customers.
The Challenge
Westpac New Zealand Ltd. wanted to offer its mobile banking customers unprecedented account access and functionality. Customers wanted a consistent banking experience regardless of how they accessed their accounts, but most mobile banking apps offered limited features and required multiple logins to access different accounts. The bank wanted to overcome these hurdles and provide a seamless and comprehensive mobile banking experience.
The Solution
The bank introduced the new Westpac One mobile banking platform that helps users perform almost any banking transaction and access multiple accounts with its novel, single-view timeline feature. A cloud-based analytics solution powers fast, data-driven insights for customers and the bank without putting a heavy load on the bank’s other systems. Further, by putting its new, device-agnostic application development platform in the cloud, the bank can quickly and economically deploy new customer-focused features.
Operational Impact
Quantitative Benefit
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