AssetWorks > Case Studies > Why Seattle Parks and Recreation is Advancing with Enterprise Asset Management

Why Seattle Parks and Recreation is Advancing with Enterprise Asset Management

Customer Company Size

Large Corporate

Region

America

Country

United States

Product

AssetWorks Enterprise Asset Management (EAM)

Tech Stack

Asset Management Software

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Digital Expertise

Technology Category

Functional Applications - Enterprise Asset Management Systems (EAM)

Applicable Industries

Cities & Municipalities

Applicable Functions

Facility Management

Use Cases

Remote Asset Management

Services

System Integration
Software Design & Engineering Services

About The Customer

Seattle Parks and Recreation (SPR) is a department of the city of Seattle, Washington, responsible for managing the city's park system. The park system spans 6,200 acres and includes over 400 parks and natural areas, making up about 11% of the city's total land area. The system also includes 25 miles of boulevards and 120 miles of trails, as well as athletic fields, children's play areas, gardens, and facilities like community centers, swimming pools, and environmental learning centers. SPR provides countless opportunities for Seattleites of all ages to play, learn, contemplate, and build community. One of SPR's primary roles is to manage and maintain the thousands of assets within the city's extensive park system.

The Challenge

Seattle Parks and Recreation (SPR) manages the city's extensive park system, which includes over 400 parks and natural areas. One of SPR's primary roles is to manage and maintain the thousands of assets within the park system. However, the department had been using separate work order and asset management systems that were not integrated, leading to duplicate work, inefficient data collection, and other issues. SPR believed that an integrated asset management software system would improve efficiencies, maintenance tracking, and data quality. During the Request for Proposal (RFP) process, SPR had clear requirements for an asset management software solution, including ease of navigation for staff, meeting reporting needs, integration with certain existing systems, and configurability.

The Solution

After the RFP process, SPR concluded that AssetWorks Enterprise Asset Management (EAM) software solution would be the best fit for the department. AssetWorks EAM is a comprehensive asset management system designed to handle all aspects of public infrastructure management, including complex networks of linear and boundary-based assets. The software was chosen for its manageability and ease of use from both an end-user's and a system administrator's perspective. The AssetWorks team's attention to detail and genuine interest in their clients' success also impressed SPR. With AssetWorks EAM, SPR can rely on one system to manage their many assets. The software allows workers to track their hours and tasks on tablets in the field, improving their paper-based system of collecting data. SPR is also planning to implement the Capital Planning Module, one of AssetWorks' newest products, in early 2017.

Operational Impact

With AssetWorks EAM, Seattle Parks and Recreation can rely on one system to manage their many assets.
The software allows workers to track their hours and tasks on tablets in the field, improving their paper-based system of collecting data.
The types of assets SPR are including in its initial deployment are its physical, maintainable assets, such as buildings, properties, and systems.
SPR constructed four basic rules for determining whether or not an asset should be included in the asset management software system.
Seattle is gearing up to implement the Capital Planning Module, one of AssetWorks’ newest products, in early 2017.