WMATA Enhances Commuter Experience with Real-Time Parking Guidance and Mobile Payments
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Parker by Streetline
- Meter Monitor
Tech Stack
- Sensor-enabled Meter Monitors
- Mobile Payments
- Real-time Parking Guidance App
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Cost Savings
- Productivity Improvements
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
- Networks & Connectivity - Wireless Local Area Network
Applicable Industries
- Transportation
- Cities & Municipalities
Applicable Functions
- Logistics & Transportation
- Facility Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
The Washington Metropolitan Area Transit Authority (WMATA) operates the metro rail system in Washington D.C., which is the second-busiest rapid transit system in the United States, with a daily ridership of nearly 900,000 trips. WMATA provides several 'Kiss & Ride' lots for commuters who prefer to park their cars and take the train into the city. The organization aims to enhance the commuter experience by making it easier for motorists to find parking and transition to public transportation. WMATA's focus is on improving operational efficiency and customer satisfaction by leveraging technology to address parking challenges and streamline payment processes.
The Challenge
WMATA faced several challenges in managing its parking facilities. The demand for parking spaces was high, leading to lots filling up quickly and causing inconvenience for commuters. Drivers had no way of knowing which lots had available spaces until they arrived, resulting in wasted time and frustration. Additionally, the existing coin-operated parking meters were outdated, requiring significant investment to replace and offering no data on meter status. Payment methods were also inconvenient, as commuters had to search for coins, potentially missing their trains.
The Solution
WMATA implemented a comprehensive solution using Streetline's technology to address its parking challenges. The Parker app provides real-time parking guidance, directing drivers to available lots and reducing the time spent searching for parking. Sensor-enabled Meter Monitors were installed to upgrade existing coin-operated meters, allowing for remote monitoring and maintenance without the need for costly replacements. Mobile payments were introduced, enabling commuters to pay for parking via their smartphones, eliminating the need for coins. Additionally, WMATA's website now displays real-time occupancy information and average trends, helping commuters plan their arrival times to secure parking spaces. These solutions collectively enhance the commuter experience by providing convenience and efficiency.
Operational Impact
Quantitative Benefit
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