Nintex > Case Studies > Workflow Automation Enhances Safety and Compliance at Northumbrian Water

Workflow Automation Enhances Safety and Compliance at Northumbrian Water

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Technology Category
  • Sensors - Chemical Sensors
  • Sensors - Utility Meters
Applicable Industries
  • Chemicals
  • Utilities
Use Cases
  • Intelligent Urban Water Supply Management
  • Water Utility Management
About The Customer
Northumbrian Water is a utility company based in the United Kingdom. It is one of the largest water utilities in the country, responsible for maintaining a vast physical infrastructure, including hundreds of chemical tanks. The company operates in remote environments, both underground and overground, and works with suppliers and contractors outside its enterprise network. Northumbrian Water is committed to maintaining high standards of safety and environmental compliance, and it faces significant regulatory penalties for any breaches. The company's operations are complex and require innovative solutions to manage effectively.
The Challenge
Northumbrian Water, one of the UK's largest water utilities, faced a significant challenge in extending workflow to remote environments, including underground and overground assets, as well as to suppliers and contractors not on its enterprise network. The company needed to track the physical condition of hundreds of chemical tanks, a task that was previously done using spreadsheets and paper forms. These methods were not searchable and did not facilitate analysis. Tanks that corrode can leak toxic chemicals that damage the environment and may seriously injure people. They can also expose the utility to tens of thousands of pounds in regulatory fines and even higher civil damages. The company needed a solution that would allow for prompt and accurate recording of tank conditions and facilitate easy analysis of the data.
The Solution
Northumbrian Water adopted Nintex Workflow and Nintex Forms for Office 365, as well as Nintex Mobile, to address their challenge. These solutions enabled remote workers to survey chemical tanks, with the results uploading to a SharePoint Online database for easy, accessible analysis. The Nintex-based solution was developed by business users in just two weeks, rather than the three months or more it would have taken with traditional technologies. The development process was highly agile, involving quick collaboration between business users and developers, and included six iterations in rapid succession. The adoption of Nintex Workflow for Office 365, with the help of technology partner Synergi, was a significant shift from the company's previous on-premises environment.
Operational Impact
  • The adoption of Nintex Workflow, Nintex Forms for Office 365, and Nintex Mobile has transformed how Northumbrian Water operates. The company can now maintain its physical infrastructure more cost-effectively and meet regulatory requirements more successfully. The solution has also boosted the health and safety of its workers and contractors by enabling prompt and accurate recording of chemical tank conditions. The data collected is easily accessible and can be analyzed quickly to spot issues and address them more promptly than ever before. This has led to a broader culture change within the company, promoting worker safety and helping to meet environmental requirements.
Quantitative Benefit
  • Accelerated solution creation from 3 months to 2 weeks
  • Enabled remote workers to promptly and accurately record tank conditions
  • Facilitated easy and accessible analysis of tank condition data

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