Working Wonders With Workforce Management
Customer Company Size
Large Corporate
Region
- Europe
Country
- Netherlands
- Belgium
- France
- Germany
- United Kingdom
Product
- JDA Workforce Management
- JDA Advanced Scheduling
- JDA Time & Attendance
- JDA Task Management
Tech Stack
- Workforce Management Software
- Scheduling Software
- Time & Attendance Software
- Task Management Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Retail
Applicable Functions
- Human Resources
Use Cases
- Inventory Management
- Predictive Maintenance
About The Customer
HEMA is a leading European retailer, with approximately 650 stores in the Netherlands, Belgium, Luxemburg, France, Germany, and the United Kingdom. Founded in 1926, the company has built a reputation for its self-branded line of high-quality, low-priced housewares, home furnishings, apparel, and fresh food products. With more than 10,000 employees, the company recognizes that effective human resources management is critical to its success. HEMA operates in a multi-category retail business across all store formats and aims to optimize labor costs and ensure high customer service levels.
The Challenge
HEMA, a leading European retailer with approximately 650 stores across the Netherlands, Belgium, Luxemburg, France, Germany, and the United Kingdom, was facing challenges in managing its workforce of over 10,000 employees. The company recognized that effective human resources management was critical to its success. HEMA wanted to implement a new workforce management system to optimize labor costs, ensure high customer service levels, and address all operations that characterize a multi-category retail business across all store formats. Another goal was to encourage collaboration and best-practice sharing among employees in different regions. The company conducted a rigorous process to identify the right technology solution, evaluating 12 vendors before making a selection.
The Solution
HEMA selected JDA Software’s Store Operations suite of solutions. The company implemented JDA Workforce Management, including JDA Time & Attendance and JDA Advanced Scheduling, as well as JDA Task Management. JDA Advanced Scheduling enabled HEMA to match associates’ time and skills to actual store traffic, improving scheduling accuracy by about 18 percentage points. This allowed the company to provide better service to its customers. The highly accurate forecasting engine in JDA Workforce Management was a critical contributor to HEMA’s success, with the sales forecasting engine off by only 1 or 2 percent. This gave the company a lot of insight into labor demand and costs, enabling it to improve customer service by having the right people at the right time and in the right place.
Operational Impact
Quantitative Benefit
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