RingCentral > Case Studies > World Vision's Transformation with RingCentral: A Case Study

World Vision's Transformation with RingCentral: A Case Study

Technology Category

Analytics & Modeling - Computer Vision Software
Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Buildings
Telecommunications

Use Cases

Time Sensitive Networking

Services

System Integration

About The Customer

World Vision is a Christian humanitarian organization committed to addressing the causes of poverty and injustice worldwide. Founded in 1950, the organization has its headquarters in Federal Way, WA, and employs 45,000 people in nearly 100 countries worldwide. In the US, World Vision has been working with children and youth living in poverty since 1981. The organization is known for its commitment to community development, disaster response, and child well-being. In 2015, 84% of World Vision’s operating expenses were used for programs that benefit children, families, and communities in need.

The Challenge

World Vision, a global humanitarian organization, was grappling with the challenge of managing and maintaining an outdated 20-year-old PBX system. The system was not only expensive to manage but also involved nine separate phone systems and six different telecom providers for their 12 locations. The complexity of the system often necessitated the hiring of skilled technicians to manage the PBXs, which added to the cost. The organization was keen on reducing the risk posed by these old systems and cutting down costs. The need for a more efficient, cost-effective, and integrated phone system was evident.

The Solution

World Vision decided to engage RingCentral and its Professional Services to address their communication challenges. RingCentral's Professional Services assisted World Vision in conducting a two-month pilot program and then deploying RingCentral across the organization. This implementation was completed several months faster than it could have been done independently. RingCentral also provided features such as Single Sign-on and Active Directory integration, which were crucial for World Vision as they use Office 365 and have their security credentials at Microsoft Azure. To achieve active directory integration, RingCentral for Okta was implemented, allowing automatic population and depopulation of user information in RingCentral.

Operational Impact

The implementation of RingCentral brought about significant operational improvements for World Vision. Employees now have access to a full communications feature set that the IT department desired to provide. This includes new functionalities such as the mobile application and face-to-face online meetings. The IT department also gained ease of administration and eliminated the need for deeply technical, onsite, PBX skills. The organization now runs the RingCentral system with technical people who don’t have extensive telephony experience. The cost savings achieved are directed towards the field, enhancing the organization's humanitarian efforts.

Quantitative Benefit

Reduced costs by eliminating the need for hiring skilled technicians to manage the PBXs.
Saved time by implementing the system several months faster than it could have been done independently.
Streamlined billing process by having only one bill for all communications functionality instead of 10–14 complicated bills.