Cisco > Case Studies > WUN Systems Case Study

WUN Systems Case Study

Customer Company Size

Large Corporate

Region

America
Europe

Country

United Kingdom
United States

Product

WUN Platform
BroadCloud Platform as a Service (PaaS) Solution

Tech Stack

VoIP
APIs

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Revenue Growth
Productivity Improvements

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Telecommunications
Software

Applicable Functions

Business Operation
Sales & Marketing

Use Cases

Remote Collaboration
Remote Control

Services

Cloud Planning, Design & Implementation Services
Software Design & Engineering Services

About The Customer

WUN Systems is an award-winning provider of an end-to-end Workspace Management Platform delivering all the tools needed to grow a smart and connected Coworking or Flexible Workspace. The WUN Platform allows all technology to intelligently work together from IT infrastructure to real-time bookings to automated back-office workflows. With all the hardware, software, and essentials for building a thriving workspace, WUN’s platform helps to increase revenue, maximize productivity, and build community. Over 80,000 members are currently utilizing WUN’s technological solutions within North America and the United Kingdom.

The Challenge

WUN Systems, a provider of an end-to-end Workspace Management Platform, wanted to offer a highly reliable and scalable VoIP service that would easily integrate into their platform. They were looking for an enterprise-grade, solid platform that would enable their customers to communicate seamlessly, whether they were working from their HQ, regional office or a remote location. WUN Systems was looking for an innovative, reliable and experienced communications vendor.

The Solution

After an exhaustive search, WUN selected the BroadCloud Platform as a Service (PaaS) Solution from BroadSoft. The BroadCloud PaaS solution is reliable and scalable, providing open APIs, flexibility, and control. This enabled WUN to adapt their offering to the various needs of their workspace customers, and allows WUN to focus on selling and bundling meaningful services to customers, rather than investing in commodity management. Also, BroadSoft was able to provide everything that WUN required, including a choice of endpoints. Broadsoft excelled in meeting several of WUN’s voice needs including, providing new innovations and features, high level technical support that goes directly to the supplier, cost-effective pricing measures, and making sure the phone service exceeded the uptime standards.

Operational Impact

WUN Systems has been able to accelerate their business model by using reliable technology deployed in a stable environment that allows them to innovate, integrate, and deliver.
With the WUN platform as a differentiator, they rely on BroadSoft to provide PBX functionality and BroadCloud PaaS to support and advance the technology, along with their own strong development and sales effort to rapidly expand their results in the workspace segment.
WUN understands that the communications market is dynamic - having BroadSoft as a partner allows WUN to focus on customers and growth with confidence, knowing that future innovations and the combined BroadSoft/WUN solution will add to their success.

Quantitative Benefit