TIBCO Software > Case Studies > Yakult’s New Product Sales in the Netherlands Increase 15 to 20% with Spotfire

Yakult’s New Product Sales in the Netherlands Increase 15 to 20% with Spotfire

Customer Company Size

Large Corporate

Region

Europe

Country

Netherlands

Product

TIBCO Spotfire

Tech Stack

Data Integration
Data Visualization
Business Intelligence

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Customer Satisfaction
Revenue Growth

Technology Category

Application Infrastructure & Middleware - Data Visualization
Analytics & Modeling - Predictive Analytics
Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Consumer Goods
Food & Beverage

Applicable Functions

Sales & Marketing
Business Operation

Services

Software Design & Engineering Services
System Integration

About The Customer

Yakult is the world’s leading probiotic beverage, created in Japan and produced by Yakult Honsha, the world’s pioneer in probiotics. The company’s portfolio includes a range of consumer, cosmetic, and pharmaceutical products. Yakult has a significant presence in Europe, where it has experienced steady sales growth. The company is known for its innovative approach to health and wellness, leveraging scientific research to develop products that promote digestive health. Yakult's commitment to quality and customer satisfaction has made it a trusted brand in the probiotic market.

The Challenge

As Yakult Market Analyst Egbert Jan Vierkant explains, in the first several years in Europe, Yakult sales grew steadily, but suddenly, after competitors began to enter the market, something surprising happened. “We had an extraordinary sales increase, especially in the Netherlands.” The company wanted to know why, but tools like Excel were not suitable. “We were suffering from time-consuming analysis, mistakes, and spreadsheets. We had multiple data sources that we could not bring together. We were spending time on gathering and collecting information instead of on thinking about the business.”

The Solution

Yakult chose TIBCO Spotfire® for many reasons. “If you want to distinguish sales drivers from non-drivers in a very dynamic environment in which you’re doing a lot of things simultaneously, you must be able to collect all the information and look at it from all perspectives,” says Mr. Vierkant. “You have to zoom in by region, look at trends at all the retailers. Spotfire makes these perspectives feasible. You can quickly find what is working and what is not.” Yakult was able to identify the elements in its marketing mix that drove the sudden category growth. Applying this knowledge to future marketing budget decisions fueled additional growth. “When I met Spotfire, it was like coming home,” says Vierkant. “How was it possible that this tool hadn’t been invented earlier because it’s so simple and yet brilliant? If we were still struggling with spreadsheets, we would be an average company, and retailers would have less interest in us. Today we are able to quickly reveal newsworthy insights about our market and immediately make them visual for retailers.”

Operational Impact

IMPROVED RETAILER RELATIONS AND SALES: “If we visit a retailer and have done our homework, which we can do very quickly in Spotfire, we have a lot of information for them. Our visits have become more interesting because we bring news that before would probably not have been observed.
COMPETITIVE ADVANTAGE: Yakult now knows almost everything about its markets. “That is a competitive advantage,” says Vierkant. “Because we have very few products, we need to understand our market much better than our competitors, and we succeeded. We have a tool that digs deeper and does it faster. Speed is the most important thing, and secondly, great visualizations help communication. When I talk to other firms, even the big ones, I think we are much more advanced than they are in many aspects.”
GREATER PRODUCTIVITY AND EASE OF USE: Data integration is also a key benefit. “Integrating data isn’t that complex with Spotfire; instead, it’s easy,” says Vierkant. “If you want to really find out what drives your sales and what does not, integrating multiple data sources—such as internal marketing and sales data, as well as point-of-sale and media data from companies such as Nielsen, IRI, and GfK—is a must-have. There are so many potential factors that if you don’t use all the data, you’ll never find the right answer.

Quantitative Benefit