Yellowfin's Global Communication Enhancement with RingCentral
Technology Category
- Application Infrastructure & Middleware - Data Visualization
- Robots - Wheeled Robots
Applicable Industries
- Buildings
- Telecommunications
Use Cases
- Time Sensitive Networking
About The Customer
Yellowfin is a global business intelligence (BI) and analytics software vendor that was founded in 2003. The company is headquartered in Melbourne, Australia, and has grown to include remote offices in Sydney, Tokyo, Osaka, the UK, and North America. Yellowfin is a leader in mobile BI, collaborative BI, and embedded BI, as well as location intelligence and data visualization. The company's software is used by more than 10,000 organizations and two million end users in 70 countries every day. Yellowfin was founded in response to the complexity and costs associated with implementing and using traditional BI tools, and it offers a highly intuitive, 100% web-based reporting and analytics solution.
The Challenge
Yellowfin, a global business intelligence and analytics software vendor, faced a significant challenge in managing its communication infrastructure across its various offices worldwide. Since its inception in 2003, Yellowfin expanded from its Melbourne headquarters to include remote offices in Sydney, Tokyo, Osaka, the UK, and North America. Each of these offices established their own communications infrastructure, resulting in a wide variety of solutions and tools across the organization. The offices’ communications tools were point solutions, meaning that a typical office had separate applications for chat, web meetings, and phone functionality. This fragmented approach to communication was inefficient and complex, leading to a need for a more streamlined and unified solution.
The Solution
The solution to Yellowfin's communication challenge came in the form of RingCentral, a platform that offers a single platform for all of an office’s communications needs. Lee Roquet, Yellowfin’s Chief Customer Officer, introduced RingCentral to the company, having used and administered it at a previous company. With RingCentral, Yellowfin could have a unified platform for phones (using RingCentral Office® for desk, soft, and mobile phones), web meetings (with RingCentral Meetings™), and collaboration (with RingCentral Glip™). RingCentral met Yellowfin's requirement for simplicity by providing one bill and one communications vendor to deal with. It also increased user efficiency by integrating communication tools with the office’s business software, Office 365™. As a result, Yellowfin employees could spend more time with customers rather than trying to navigate complex internal business systems.
Operational Impact
Quantitative Benefit
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