Jamkee Properties, a property management company based in St. Cloud, Minnesota, was founded in 2018 and has since grown to manage over 400 units across central Minnesota. The company's growth was driven by a gap in the market for high-quality property management services. However, as the company grew, it faced challenges with its existing property management software, Yardi. The software was difficult to use and limited in its capabilities, making it hard for the company to streamline processes and focus on growth. The owner reports were particularly time-consuming, requiring manual downloading and reworking in Excel to make them understandable for both the company and its clients. As the company continued to scale, this process became increasingly untenable.

KH Properties, a multifamily property management firm, was initially in search of a reliable accounting tool to consolidate their corporate and property accounting onto a single platform. The company, which started as a small single-family home renovation company, had pivoted into managing apartment complexes. They sought to reinvigorate underperforming or neglected communities through capital investment and improvement of assets. However, their operations were limited by the lack of a comprehensive management system that could streamline their processes and open up new opportunities for growth and sophistication. The challenge was to find a technology partner that could not only meet their accounting needs but also transform their business into a more professional and sophisticated operation.

North Hillsborough Properties, Inc. (NHP), a professional community management company established in 2008, was facing significant challenges with their accounting and communication systems. After breaking away from a franchise and going independent, NHP signed up with a different software company to manage their operations. However, this decision led to a major mess in their accounting system, with none of their financial statements being balanced. The situation worsened over time, causing a lot of distress for the company. In addition to this, NHP was also struggling with communication. They were receiving service requests through various channels such as emails, calls, texts, and social media, making it difficult to track and manage these requests. The company was in dire need of a solution that could streamline their accounting and communication processes.

Northwest Commercial Real Estate Investments, LLC, a company with over 70 years of experience in the Seattle real estate market, was struggling with an outdated, paper-based payment collection process. The company, which owns and operates retail, commercial, and mixed-use properties along with more than 1,600 apartment homes in the Puget Sound area, had to manually collect rent checks from drop boxes at each building. On the 3rd of every month, they had to create a delinquency report and track down tenants who hadn’t paid their rent. This process was time-consuming and inefficient, often requiring property managers to pick up checks in person, even on weekends. The checks then had to be manually scanned, reconciled with the bank, and the paperwork uploaded into an audit tracker for accounting. This labor-intensive process was diverting resources away from other important tasks.

Pelican Property Management, a Baltimore-based company managing a large portfolio of homeowners associations across Maryland, faced significant challenges in its early days. The company, which started with just 6 doors, struggled with inefficient software solutions that were 'horrible' and 'lacking innovation', according to Jordan Levine, Co-Founder of Pelican Property Management. The lack of a robust and efficient software solution was hindering their growth and ability to manage their increasing portfolio effectively. The company needed a solution that could streamline their back-end accounting and front-of-house management processes, provide them with a competitive edge in acquisitions, and enable them to offer additional services to their communities.

RCP Community Management, a family-owned business managing community associations in Arizona, was struggling with their existing software solutions. They had tried various systems, including one developed by their President, Kevin Bishop, but none of these allowed them to manage their entire portfolio on a single platform. The transition to one of these systems, Caliber, was so complicated that it led to the resignation of all their administrative employees. They were unable to communicate efficiently with homeowners, which was a significant challenge given their goal of improving living conditions in neighborhoods. They needed a solution that was easy to use, could handle all their needs in one place, and would not lead to employee dissatisfaction or turnover.

Red Rock Realty Group, a full-service real estate, property management and investment company based in Birmingham, Alabama, was facing several operational challenges. The company was struggling with its previous software, which was cumbersome and difficult for new employees to learn. The process of pulling ledgers and reports for day-to-day operations was complex and time-consuming. Additionally, the company was dealing with a disorganized paper-based system for managing files, leases, and communication with residents. This led to missing files, lost leases, and untraceable communication. The process of processing rent payments was also laborious, taking up to five days of work. The company also had issues with tracking work orders, which were done on paper and often missed or dropped. Lastly, the process of posting new and upcoming rentals to their website was delayed and cumbersome.

Shaw Real Estate, a property management company based in Wilmington, NC, was facing significant challenges in managing its growing portfolio of over 470 multifamily and single-family units. The company was struggling with software solutions that were difficult to use and lacked the necessary capabilities for efficient accounting workflows. This led to wasted time, inaccuracies, and frustration. The company's previous software, Yardi Breeze, was particularly problematic, making tasks such as filing 1099s, reconciling accounts, and handling daily tasks difficult and time-consuming. The company's owner, Sherry Kent, was in search of a simpler, more efficient solution that would allow her team to spend less time on tedious back-office tasks and more time on growing the business and making a positive impact in the community.

Southwest Property Management, a family-owned business managing over 120 community associations in Naples and Fort Myers, Florida, was grappling with outdated, disjointed systems that led to inefficiencies, inaccuracies, and frustration. The company had to perform many tasks manually, which was time-consuming and prone to errors. The existing solutions, TOPS Pro and Strongroom, were not meeting the company's needs, leading to technical difficulties and a lack of streamlined processes. The company was also facing challenges in onboarding and learning new software due to the large amount of data to migrate and processes to implement. Furthermore, the company was struggling to stand out from the competition and win new business.

Stone & Browning Property Management, a company operating a mixed portfolio of properties, was struggling with operational efficiency due to the lack of a robust property management software. The company, which manages over 1,000 units across Barre and Burlington area, was using Buildium and Propertyware, but these solutions were not meeting their needs. The company had a long-term vision of growing to 1,500 units and needed a technology solution that could scale with their vision. The lack of a professional property management company in their area added to their challenges. The company was also struggling with inefficient workflows, particularly in accounting and reporting, due to the large number of bills they had to manage across different buildings.

San Francisco-based Structure Properties, a property management company established in 2008, was in search of a software solution that could match their innovative approach to property management. They needed a system that could help them gain control of their data, free up team bandwidth, and improve the owner experience. The company manages a diverse portfolio of multifamily, mixed-use, and single-family residential properties, with over 2000 units under management. Their previous solution, Yardi, was not providing the efficiency and streamlined processes they required. The challenge was to find a solution that could effectively manage multiple property types and provide a comprehensive view of operations.

Sundance Property Management, established in 1993, manages properties across four states including Ohio, Indiana, Kentucky, and South Carolina. Their portfolio includes single and multifamily residential, and student housing. However, in 2013, after acquiring a large group of multifamily properties, they found that they had outgrown their previous software, Skyline. The software was not cloud-based and lacked the ability to quickly run reports. Every process was manual, requiring the vice president of finance, Michelle Flores, to work three weekends a month to get everything accomplished. The company was at a point where they would have had to cap their growth and decline new business, as they couldn't manage it with their existing software.

T.R. Lawing Realty, a pioneer in Single Family Rental (SFR) management in the Charlotte area, was facing operational challenges due to outdated technology. The company, which has been in business for over 65 years and manages over 2,400 units, was struggling with a software that lacked tenant and owner portals and was not keeping up with the times. The company was also grappling with server issues that led to uncontrollable downtime, affecting their efficiency and service delivery. Additionally, the company was looking to streamline its processes, from leasing to maintenance and accounting, to enhance efficiency and control costs. The company was also dealing with a high volume of inquiries, averaging 4,000 a month, which was overwhelming for the leasing staff.