Creatio

Asseco SEE (ASEE), one of the largest IT service providers in South-Eastern Europe, was facing challenges with its outdated CRM solution. The legacy on-site solution was no longer able to support the required level of sales automation and operational efficiency. The company was also looking to establish a single market approach among multiple group companies with different cultural and technology backgrounds. This was particularly challenging due to the company's complex organizational structure, which consists of multiple business units across 23 countries. Each unit has its own profit center and users allocated to it. Additionally, ASEE also manages cross-unit sales, which added another layer of complexity to the situation. The company was in need of a flexible, advanced solution that could minimize development efforts, easily scale, and support its digital transformation journey.

Vynova, a leading European PVC and chlor-alkali company, was grappling with a fragmented IT infrastructure that consisted of various disconnected solutions. This lack of integration resulted in an absence of end-to-end visibility of the customer journey, hindering the company's ability to provide a high-end customer experience. The company sought to connect its sales and marketing units and equip them with tools that would enhance both cross-departmental and customer interactions. Furthermore, the company was dealing with the challenge of managing multiple applications, which often resulted in fragmented or duplicated data. Vynova needed a solution that would ensure data alignment and facilitate large-scale process automation and harmonization.

School Populo, a private school offering professional online and offline tutoring services, was facing challenges with its manual processes. The school was managing payments via Excel and storing customer data in spreadsheets. However, as the school grew, this approach was no longer practical or sustainable. The school was dealing with a vast amount of data, numerous student applications from various sources, and complex learning schedules. These required automation and coordination. The school needed a solution that would support its ambitious growth aspirations. Therefore, the school prioritized system flexibility and scalability during the vendor selection process.

Upward Sports, the world's largest Christian sports league, was facing challenges with its outdated, complex, and code-based CRM solution. The organization, which partners with churches across the U.S. and Canada to bring youth sports ministry to local communities, was struggling with a CRM system that was difficult to operate and required a significant amount of time for process automation. The system was only operable by a limited number of employees, which further complicated matters. The need for a more advanced solution was also driven by the company's desire to improve its time to market.