Interactions
Overview
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HQ Location
United States
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Year Founded
2004
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Company Type
Private
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Revenue
$10-100m
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Employees
201 - 1,000
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Website
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Twitter Handle
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Company Description
Interactions provide Intelligent Virtual Assistants that seamlessly combine Artificial Intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world.
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Case Studies.
Case Study
Hyatt Saves $4.4 Million with Conversational Reservations Application
Hyatt’s eight contact centers around the world handle more than seven million calls each year. Customers frequently call in to book new reservations, inquire about charges, make cancellations, request directions, or get information about amenities and services. When looking to upgrade its automated call system, Hyatt had two key goals in mind: Provide a better customer experience for on-the-go travelers, and improve sales efficiency of live agents. In other words, Hyatt needed a customer care solution that both saved customers time and freed up valuable time for contact center employees.
Case Study
Westar Energy Sees 80% Customer Satisfaction with Intelligent Virtual Assistant
Westar Energy, the largest energy provider in Kansas, was facing challenges with its legacy, traditional IVR system. The system was managed in-house with little support, making it difficult to obtain and analyze crucial customer data. Without these analytics, Westar was unable to detect and fix issues with the technology. The company needed a solution that could better handle their volume of self-service customer inquiries and provide better insight into the customer experience. This would allow them to add functionalities and improve the solution moving forward.
