Panic, a Portland-based corporation known for its Mac apps and video games, was venturing into a new territory with the development of their own handheld video game system, Playdate. The company was aware that releasing a gaming device would present new challenges compared to their previous software-based products. They were determined not to compromise on product quality. To ensure a continuously improved product experience for their customers, Panic needed a way to deliver firmware updates post the shipping of the devices. Additionally, they realized early on that obtaining useful crash reports from users would be a challenge. They needed an efficient system to monitor device metrics to catch and resolve issues before they escalated.