Common Desk, a provider of flexible workspaces, was struggling with a custom-developed solution for managing billing, meeting room bookings, and other operational activities. The lack of an in-house development team, functionality issues, and a complex invoicing process were hindering the company's growth. The situation was further exacerbated by the need to cut nonessential costs during the COVID-19 pandemic. The custom solution was not user-friendly, leading to frequent queries from Community Managers to senior staff. Moreover, the software was unreliable, often requiring intervention from developers to fix issues. This was distracting the team from their core responsibilities. Additionally, the software was inconvenient for members, who could only view their invoices but not download them. They also had to contact the Common Desk team to change their billing details or check payment status.

Firmspace, a private office space provider for professionals and executives, was facing significant challenges with its in-house AWS-based software solution. The software was proving to be inefficient, particularly in terms of performance, cost, integrations, and visibility. The system was unable to handle the growing member data, frequently crashing, especially when adding new locations and members. The cost of scaling the product and improving its performance and user experience was prohibitively high. Integrating the solution with other systems, such as billing software, was inefficient and led to numerous data inaccuracies. Furthermore, the system failed to provide essential business metrics like revenue and occupancy. Firmspace realized the need for a reliable coworking software that would support their growth plans, automate and streamline billing, contracts, and memberships, and provide an intuitive and pleasant interface.

HAYVN, a coworking space with a mission to support and energize women on their professional and personal journeys, was looking for a scalable coworking management software to support their growth. They needed a vendor that could provide the necessary features and be responsive and reliable for handling support questions and issues. The team was certain that technology was an irreplaceable element of running a coworking space and one of their first initiatives in launching the business was to find a software to manage the space. They were looking for a solution that could ensure efficient and precise billing processes, provide insights into business dynamics and trends, offer secure and convenient access to members, and simplify the process of selling products online.