OutSystems

Established in 1979, anb is one of the largest banks in the Middle East, serving over two million customers with a comprehensive range of Retail, Commercial, and Investment banking services. Traditionally, the bank's customer experience involved face-to-face interaction via its numerous branches, sales centers, remittance centers, SME centers, and corporate branches. However, with the increasing demand for digital self-service and the Saudi Government’s sustainability agenda—“Saudi Vision 2030,” anb needed to invest in its digital channels. The bank needed to digitalize customer touchpoints to minimize the environmental impact caused by face-to-face banking and meet the increasing customer demand for digital services. The challenge was to speed up development, improve agility, deliver web and mobile applications, and enable continuous delivery.

Boston Scientific, a global provider of medical devices and innovative medical solutions, faced a challenge in enabling rapid digital experiments for hospital clients. The company's Healthcare Solutions & Partnerships (HS&P) team identified a recurring problem where physicians failed to review up to 90% of patients who could have benefited from a heart procedure called 'LAAC' (Left Atrial Appendage Closure). The lengthy process of reviewing patients' clinical history led to repeated readmissions. The team hypothesized that an algorithm could use patient data to flag patients who might need the LAAC treatment and streamline the tasks, communications, and collaboration needed for a multidisciplinary physician team to diagnose and treat patients. However, previous digital experiments had suffered from slow and hard-to-change coding and restrictions from third-party, white-labeled software.

AmTrust, a leading global property and casualty insurance company, was grappling with the need to balance rapid innovation with compliance in a highly-regulated industry. The company was conducting software development in the traditional way, which was time-consuming and less efficient. They were looking for a way to shorten their software delivery cycles without compromising on quality, security, and compliance. They wanted to enable rapid prototyping and collaboration with their business partners throughout the development process in an Agile manner. To alleviate these pressures and cut its software development queue, AmTrust sought an alternative application development approach that would improve app dev efficiency and augment traditional development practices. They decided to search for a low-code platform that was stable, recognized, and wouldn't disrupt their existing IT team's development processes.

Gen Re, a leading provider of reinsurance solutions, was grappling with a complex IT architecture that included custom-developed and packaged software applications, a legacy of Lotus Notes apps, and various process automation technologies. The company also had in-house Cloud applications running on Microsoft Azure. This varied technology landscape, built over many years, led to silos between applications and in some cases, the rekeying of duplicative data. Gen Re aimed to reduce technical debt, speed up development, and improve agility. The company wanted to embrace an agile development approach with rapid iterative development and continuous feedback from users. However, the existing technology landscape and legacy systems posed significant challenges to achieving these goals.

The Exceptional Family Member Program (EFMP) in the U.S. Department of Defense, which provides services to employees with special needs family members, was facing significant challenges due to its paper-based system. The lack of an integrated system, reliance on manual processes, and the absence of performance metrics led to dissatisfaction among service families. The system was slow, lacked transparency, and had no accountability. Furthermore, the system was unable to report case status, leading to wasted energy and time on follow-up calls and complaints. The situation was further exacerbated by the fact that active-duty personnel typically face a permanent change of station every three years, forcing families to repeat the same tedious form-filling and care justification process each time. The U.S. Congress, recognizing these issues, mandated improvements to the system, including the introduction of performance metrics, user status transparency, and robust case management features.

Dah Chong Hong (DCH), a Hong Kong-based conglomerate with a presence in 13 Asian markets, faced the challenge of integrating IT systems across its five business units. The company's IT landscape was highly fragmented, with each unit developing its own applications tailored to its unique challenges. This resulted in distributed and inconsistent data that was slow and costly to consolidate. The company also relied heavily on paper-based processes. The management needed a centralized view of processes across the organization to make informed decisions and respond to market changes on time. One of the processes that needed improvement was the electrical appliance repair service, which was highly manual and inefficient, involving phone appointments, onsite cash payments, and a complex billing procedure that took about a month to complete.

Entel, a leading telecommunications company in Chile and Peru, faced stiff competition from more agile competitors due to its complex IT legacy. With over 20 million mobile subscribers and annual revenues of over $2.4 billion, the company needed to become more responsive to market opportunities and customer preferences. In 2017, Entel launched Transformación Digital Entel (TDE), an ambitious program aimed at transforming the company into a completely digital telco. This involved replacing virtually all its core systems to establish an agile architecture fit for the digital age. To accelerate this transformation, Entel sought a new approach to application development that would enable faster development, support continuous delivery, avoid legacy debt, and support the development of world-class customer experiences.