Kiswe, a company that creates live-streams for entertainers to deliver personalized content to their fans in real time, was facing a significant challenge. They needed to scale their chat infrastructure to handle global events of any size. Before partnering with PubNub, Kiswe’s VP of Engineering, Scott Miller, and his team were seeking a solution that would ensure their platform operates reliably and in real time to handle a large influx of traffic for their virtual concerts. They needed a partner that could scale without concurrency limits or latency issues. The reliability of the platform was crucial for Kiswe, as it would allow them to focus on delivering interactive live events to global audiences without worrying about delays.

LiveLike, a New York-based technology company, was facing a significant challenge in their quest to create a platform that could capture the joy and community of live events virtually. The company's goal was to make virtual events as engaging and energetic as in-person ones, allowing viewers to feel as if they were sitting front row at a concert or game. However, they encountered a major hurdle while developing for Turner Sports, a large sports broadcaster. The task was to develop a feature that allowed viewers to create and share their basketball brackets in real time, through chat, while watching games. Turner Sports wanted to keep viewers engaged and in-app so that audiences wouldn’t use third-party messaging services. However, LiveLike’s previous chat API provider had a hard concurrency limit of just a few thousand users, which was insufficient for handling the fluctuating audience sizes of live events.

Mayhem, a platform that allows gaming communities to build customized leagues, faced a significant challenge in providing a reliable and engaging chat experience for its users. The platform recognized the importance of chat in event setup and fostering relationships that would keep players engaged and returning. However, providing a reliable chat, real-time leaderboards, and push notifications for tens of thousands of simultaneous players was a daunting task. They were using Twilio, but its 1,000 user limit disrupted the player experience. Additionally, a homegrown solution would be difficult to scale. Mayhem needed a solution that could scale to support their expected growth while meeting the engagement expectations of their various communities.

Moment House, a platform for artists and creators to host live-stream events and connect with fans globally, faced a significant challenge. The platform needed to handle traffic for events of any size, from anywhere in the world, and provide a seamless experience for an unlimited number of concurrent users. This was crucial as audience traffic fluctuated for each event. The company also wanted to enhance the interactivity between creators and their fanbase during these live-stream events. Prior to PubNub, Moment House considered building in-house and evaluated multiple platforms to handle any amount of message and usage traffic for large-scale events. They needed a solution that offered high stability for concurrency and minimal downtime.

monad.social, a membership-based live streaming community, was founded to provide a platform for creators to own, monetize their content, and connect authentically with their fans. The platform allows artists to deliver exclusive content to their community, host live performances, engage directly with fans, and generate revenue. However, the platform was primarily handled through a WordPress plugin, which was not sufficient to support the evolving needs of the platform. The company needed a reliable, flexible, and scalable chat solution that could facilitate real-time, engaging, and intimate experiences between artists and their fans. The solution needed to be customizable to allow the addition of new features as the platform grows.

Next Tech, an online tech education platform, was facing significant challenges with its collaboration infrastructure. The platform was built on Firebase and was critical for instructor-led learning. However, it was struggling with uptime and speed, leading to a poor experience for both students and instructors. The company's goal was to make online tech education as powerful as in-person learning by enabling reliable, real-time collaboration. However, the existing infrastructure was not able to meet these requirements. Next Tech tried several alternatives, including Cloud Firestore, Action Cable, Pushpin, and Nchan, but none of these solutions were able to meet the company's needs for a reliable and fast collaboration platform.

Scratchpad, a workspace designed for salespeople to quickly access and update Salesforce, was facing challenges in providing real-time updates and collaboration features at scale. The sales teams needed to focus on customer relationships rather than constantly switching between tabs to update fields and next steps in Salesforce. The existing in-house system was not able to provide the speed and reliability required to improve efficiency and increase sales. The challenge was to find a solution that could streamline the day-to-day work of sales teams, remove the tedium of data entry, and enable real-time collaboration and updates.