Linkbynet, a leading provider of managed services and cloud computing solutions, recognized the need to address its carbon emissions. The company had been conducting actions to reduce its impact, such as eco-participation, promoting soft mobility, and maintaining a Minergie-labelled head office. However, it realized the need for a more comprehensive and strategic approach to its carbon footprint. The company wanted to identify the areas that needed the most improvement and establish a well-defined long-term strategy for reducing its emissions. The challenge was to find a simple, fast, and reliable solution to measure and manage its carbon emissions.

Marie-Antoinette Agency, since its inception in 2010, has always prioritized environmental concerns. The company has been actively working towards creating awareness among its employees about the surrounding ecosystem. In 2017, the agency accelerated its efforts and implemented a clear Corporate Social Responsibility (CSR) strategy, involving its employees on a daily basis. However, the agency faced a challenge in measuring its Greenhouse Gas (GHG) emissions, which was crucial to control and reduce their environmental footprint. The agency needed a simple and intuitive solution to measure their GHG emissions, structure the areas where they needed to pay attention, and draw an action plan to reduce their emissions in the long term.

Masteos, a dematerialized rental investment company, operates in the intersection of technology, real estate, and construction. The company supports individuals who wish to invest in old buildings while renovating the French housing stock. Despite the fact that renovating buildings is less polluting than constructing new ones, Masteos recognized the need to pay particular attention to their greenhouse gas (GHG) emissions. This concern extends to the renovation process and the years following the rental of a dwelling. To reduce their GHG emissions, Masteos realized the importance of measuring them beforehand. The challenge was to find a reliable method to calculate their carbon footprint and structure their environmental policy accordingly.

Rosbeef, a company committed to reducing its environmental impact, had been taking steps towards sustainability for several years. Their efforts included promoting sustainable mobility solutions, improving their building's energy consumption, reducing emissions, recycling waste, and making responsible purchases. However, despite their intentions, they lacked the ability to quantify their actions and measure their greenhouse gas (GHG) emissions. They realized the need for an expert to help them in this process. The company wanted to carry out an initial GHG assessment to measure their carbon footprint and better structure their environmental policy. They aimed to draw up an action plan to reduce their emissions in the long term, contributing directly to the United Nations Sustainable Development Goals 11, 12, and 13.

Talking Medicines, a data tech company, was concerned about the potential negative environmental impact they might inadvertently create as they scale. They wanted to be environmentally responsible and align with their net zero and ESG goals. They also aimed to attract employees who share their culture and values and reassure stakeholders who are increasingly concerned about carbon footprints. The challenge was to measure their greenhouse gas responsibility and the impact of their reduction interventions. They needed a way to independently assess their carbon footprint and align their operations with their sustainability goals.

The Australia Rail Track Corporation (ARTC) is a crucial part of Australia’s supply chain, managing and monitoring goods transportation across 8,500km of rail network. The corporation collects vast amounts of data to ensure the timely delivery of cargo freight. However, ARTC was dealing with the complexity of siloed data across several segregated data sources, which posed inefficiencies and unnecessary complexity. This also impacted the cost of managing a network that is segregated across remote locations in Australia. The data sets were required by more than 150 applications generated from different data sources, meaning any change to the data needed to be altered in several systems. ARTC embarked on a business transformation strategy to digitally modernize and manage physical rail assets more efficiently, while building resilience to readily respond to customer demands, regulatory compliance, and varied world events.

Wargaming, an award-winning online game developer and publisher, faced a significant challenge in scaling their AI across business units. With over 110 million players worldwide, 15+ game titles, and almost 2PB of data, the company had 1,500+ models running in production on a single server solution. This severely limited infrastructure and constrained data scientists, as the overhead cost of adding servers was extremely high due to per core licensing. The existing platform also limited data scientists to a language and packages pre-approved by the platform. Wargaming needed a solution that could support large-scale models in production, scale their servers, minimize overhead costs, and provide flexibility for their data scientists.

The process of transforming an idea into a viable product or service is often time-consuming and complex, especially for startups. This is particularly true when it comes to developing custom software or systems to support the business. The challenge is even more daunting for non-technical founders who may lack the coding skills necessary to build their own software. This was the situation faced by Richard Eastes when he came up with the idea for his on-demand lawnmowing service, GreenSocks. He needed a way to quickly and efficiently turn his idea into a functioning business without having to write a single line of code. Similarly, other startups and organizations, such as the White House's Presidential Innovation Fellows team, were looking for ways to simplify and automate their processes without having to invest in expensive and time-consuming custom software development.

Despite advancements in healthcare technology, the industry often falls short in providing best-in-class communication and service to patients outside of the hospital. The healthcare industry thrives on customization over standardization, which is beneficial for patient care but detrimental to customer service. The industry is filled with custom applications for various healthcare scenarios, creating thousands of workflows to integrate and adapt communications for. This complexity makes it difficult to manage and streamline relationships. Hospitals, in particular, face the challenge of integrating hundreds of vendors and electronic health records, and thousands of workflows to handle patient preferences and communications. Building and solving for great customer service is time-consuming and often not a top priority for hospitals, whose main focus is on solving medical issues.

Bank Rakyat Indonesia (BRI), the largest national bank in Indonesia and the world's largest microfinance institution, faced several challenges in its quest to digitalize transactions and meet rapidly changing customer needs. The bank's complex architecture, which included over 200 different systems and multiple middleware platforms, made it difficult to integrate, operate, and monitor new applications. This complexity also hindered the bank's ability to quickly bring new services to market. Furthermore, BRI needed to reduce costs on smaller, shorter-term loans, a key component of its microfinance offerings. The bank's existing technology had limited capabilities and performance, and could not support its new digital banking initiative.

Albertsons Companies, a major supermarket chain in North America, was facing the challenge of modernizing its operations to meet the rapidly changing market demands. The onset of the COVID-19 pandemic accelerated the need for this transformation as online orders surged by 240 percent in a few months. The company needed to operate and innovate faster to stay competitive and meet the growing customer demand for online shopping. Albertsons decided to migrate its on-premises data center to the cloud to leverage the scalability, flexibility, resiliency, and agility offered by cloud technologies. However, the company needed expert assistance to ensure a smooth and successful transition to the cloud.

Tata Power, a leading utility provider in India, was faced with the challenge of restoring power to 350,000 households within seconds. The company identified two major challenges in delivering reliable power: unknown theft areas (commercial losses) and improper quantification at the point of occurrence due to lack of real-time data, and operational flexibility with a rigid and evolved grid that was overutilized and had increasing power demand with poor power demand planning. The goal was to develop a robust supply network that could support growth in the customer base, minimize revenue losses, and dramatically reduce restoration times.

AustriaMicrosystems (AMS), a company with over 30 years of experience in designing and manufacturing advanced analog sensor solutions, was facing significant challenges in their development process. Their customer base, under pressure to deliver increasingly complex products in shorter time frames, relied on AMS to provide component reference designs, application samples, and sensor technologies that worked flawlessly. However, AMS was struggling to meet these expectations due to errors in their development process that were affecting their customers. The issues stemmed from AMS's reliance on multiple sets of software for their in-house electronic design, leading to data conversion and exporting issues, and corrupted databases. The existing systems were causing more harm than good, and it was clear that a unified design solution was needed to integrate their entire workflow under one common thread.

Cirris Systems, a major leader in the cable testing sphere, faced a significant challenge in finding the right eCAD software tools. The company had struggled with six different software platforms before considering Altium Designer. The need for a tool that would support their team and their eventual replacement was crucial. Furthermore, the company had to meet the rigorous cable testing requirements of various industries, including government, defense, and aerospace firms. This necessitated tight revision control and process tracking, which was difficult to manage with their existing systems. The situation was further complicated by the sudden onset of the COVID-19 pandemic, which forced the company to transition from onsite to remote work almost overnight.

Zenatta Consulting, a Zoho and CRM consulting firm, was facing a significant challenge in capturing and documenting customer insights from their meetings. The company regularly used GoToMeeting to run screen shares, but found that they weren't capturing all of the information they needed from these interactions. They attempted to use GoToMeeting recordings, but without transcription, they were left listening through long recordings to capture and document customer insights and action items. This process was not only time-consuming but also inefficient, slowing down their discovery process. The lack of a robust tool for quickly parsing through their meetings left them reliant on long recordings of meetings as their historical record of discovery.

Brandalaxy, a brand strategy firm, was facing a significant challenge in managing its operations. The company's founder, Raven Beria, was responsible for all aspects of the business, from CEO to janitor. This included conducting client meetings, capturing meeting notes, updating CRM, providing progress reports, and much more. The time-consuming nature of these tasks meant that Raven was spending 25% of his time on administrative duties, leaving less time for strategic tasks such as documenting processes, identifying service gaps, and developing expertise. The challenge was exacerbated by the fact that Raven's work often involved extracting insights from recorded meetings, a process that required him to review the recordings from start to finish.

Southern Landscape Group, a landscape management company, was facing several challenges in managing estimates, capturing accurate cost and productivity, and improving the overall efficiency of completing estimates. They were using different Excel spreadsheets and programs, which were not integrated and thus, led to inefficiencies and errors. There was also hesitation in adopting web-based applications due to data privacy concerns. The company was in need of a comprehensive solution that could streamline their processes from design to invoicing, while ensuring data security.

Serverless comes with its own set of challenges. Cold start times* — the several hundred milliseconds of latency required to execute an inactive serverless function — cause delays in the user experience that too often have a major impact on conversion rates. Add in limited observability and resource contention, as well as emerging security concerns about side-channel attacks, and it becomes clear why organizations hesitate to move business-critical workloads to serverless. What’s needed is a different approach to serverless that’s highly performant, developer friendly, and secure.

The magnitude and complexity of the Infosys attack surface are significant; encompassing hundreds of thousands of endpoints spanning the entire globe, a highly mobile workforce, and huge data centers. Tasked with protecting the entire infrastructure, Salvi and his team have created a highly detailed framework that is used to model their environment: It utilizes a one-to-five scoring system to reflect the risk and readiness of each element across a selection of individual security-related functions.The magnitude and complexity of the Infosys attack surface are significant; encompassing hundreds of thousands of endpoints spanning the entire globe, a highly mobile workforce, and huge data centers. Tasked with protecting the entire infrastructure, Salvi and his team have created a highly detailed framework that is used to model their environment: It utilizes a one-to-five scoring system to reflect the risk and readiness of each element across a selection of individual security-related functions.In 2016, a review of the company’s infrastructure revealed a need to enhance protection against advanced persistent threats (APTs).

Recreate Commercial Real Estate, a full-service commercial real estate firm, was facing a significant challenge in managing and tracking their Zoom meetings. These meetings often involved a large number of stakeholders, including clients, brokers, attorneys, architects, landlords, interior designers, and general contractors. The company had no effective method of keeping track of these meetings, and any attempts to do so were time-consuming and led to confusion. The complexity of capturing thoughts and tasks from such a diverse group during meetings that could last an hour or longer was overwhelming. This resulted in numerous issues, such as missed information, inaccurate data, and lingering doubts.

KeenCorp, a company that has developed a unique management control system using natural language processing and deep learning technology, was facing a significant challenge in maintaining records of their numerous technical meetings and discussions. The company's work involves a lot of technical processes, necessitating frequent meetings to ensure everyone is updated and in the loop. The importance of not missing any information, no matter how minute, was paramount. KeenCorp was using MS Teams to record these meetings, but the platform did not fully meet their requirements. Along with the recordings, they needed to take notes to share later with the team. The process of transcribing notes from the MS Teams recordings was proving to be inconvenient and time-consuming, affecting the speed and efficiency of their operations.

Ticinocom LTD, a leading Internet Service Provider in Switzerland, was grappling with the chaos created by multiple daily meetings. With over 25 people in Marketing and Software Development spread across Switzerland, Italy, and other parts of Europe, the company had to ensure everyone was on the same page. However, scheduling overlaps, difficulty in assigning action items, and following up with administrative tasks were tying up managers with routine workload. The question of which meeting could be missed was a constant dilemma, as missing a meeting meant losing key information. Meeting notes and summaries were not efficient enough, and a follow-up session of nearly 30 minutes or more was required to fill the gaps. This resulted in employees spending a large chunk of their workday in post-meeting follow-ups.

Brew Interactive, a digital marketing agency based in Singapore, was facing a significant challenge in managing and recalling meeting contents. The agency was spending an excessive amount of time taking notes from meetings and trying to remember what clients said during each call for future reference. This process was not only time-consuming but also led to a lot of confusion during internal discussions. The team members often remembered the points differently, leading to doubts and misunderstandings. This situation was negatively impacting their productivity and efficiency, as a lot of time was being wasted on recollecting the contents of the meetings instead of focusing on action items.

Amplified Innovations, a company that partners with entrepreneurs and business professionals to foster personal and professional growth, was facing a significant challenge. The company was struggling with maintaining effective communication during client meetings. The founder, Sierra, found it difficult to take detailed notes while also staying engaged with clients and team members. This unproductive multitasking was affecting the quality of their customer relationships, as it is a known fact that only 2% of the population is proficient at multitasking. The challenge was to find a solution that would allow Sierra to actively listen to her clients without worrying about missing out on critical information due to note-taking.

BukiHQ Media, a public relations consulting firm, was facing a significant challenge in managing client calls efficiently. The firm's publicist and client experience personnel, Michelle, found it difficult to take detailed minutes of meetings while also actively participating in the discussions. This was not only distracting and stressful but also led to the loss of important information. The inefficiency in handling client calls was impacting not just the growth of the business but also client retention. The firm tried using voice recording as an alternative solution, but it proved to be unreliable due to potential interruptions from messages or other calls. The inefficiency was also causing meetings to extend beyond their scheduled time, with around 15% of the time in meetings being wasted primarily due to inefficient meeting equipment.

Convictional, a company that enables online retailers to expand their product assortment without inventory risks, was facing challenges with their existing sales process. The process involved taking notes in HubSpot, cleaning them up after the call, and then parsing out the key insights when following up with their prospects. This required a significant amount of manual work and effort from their team. The company wanted to capture their notes and insights from their sales meetings more effortlessly and also capture sales recordings for coaching and learning. They found that their Sales Representatives were focusing more on note-taking during a call, which prevented them from being fully present with their prospect. Additionally, the company noted that everyone had their own style of note-taking, which resulted in inconsistent notes in terms of the amount of information captured. The lack of sales meeting recordings also hindered effective coaching of new sales reps using real examples.

Clubhouse Lead Gen Podcast, owned by Meiko S. Patton, was facing a challenge of ensuring a reliable backup for their podcast recordings. The podcast, which caters to entrepreneurs, PR professionals, and agencies, uses Zoom for all its recordings. Despite not encountering any issues with Zoom, Meiko wanted to have a backup plan in place to prevent any potential loss of valuable content. The need for a backup was not just for recording purposes, but also to ensure that the flow of the interview remained fun, upbeat, and engaging. Additionally, the podcast was looking for a way to generate transcripts for their episodes, which are crucial for SEO and for fans who prefer reading over listening.

Meaningful Gigs, a company that matches businesses with talented African digital designers, was facing a significant challenge in managing client calls. The team members were often unable to join live calls with current and prospective clients due to their busy schedules and off-site tasks. This resulted in missed opportunities to gather valuable insights and information from these calls, which could have been used to improve customer experience and propel the business forward. The team was aware of the importance of these calls and the potential loss of crucial information, but struggled to find an effective solution to keep comprehensive records of these long calls.

The case study compilation presents a variety of challenges faced by different organizations across various industries. Medical Industrie GmbH & Co. KG needed to optimize and streamline their B2B sales. Bank Sinarmas needed to comply with Indonesian Open-API Standards and exploit the opportunities of the ecosystem economy. MUDUM was looking to harness the power of the API-driven ecosystem economy. OCP Group needed to standardize their APIs. Al Barid Bank was undergoing a digital transformation and needed to strengthen its position as an inclusive bank. Marsa Maroc was looking to advance the digitalization of its business workflows. PharmLog needed an integration platform solution that improves their overall efficiency and creates maximum transparency. Lufthansa Technik AG needed a B2B integration environment that standardized customer engagement. Socomec needed to boost security, improve efficiency, and achieve total visibility over its business workflows. Hellmann needed to integrate more than 750 application interfaces and over 500 customers.

BEMAS Software, a leading provider of technology solutions for benefits administrators, was faced with the challenge of migrating their product line to a Software as a Service (SaaS) architecture. The existing technology solution was written in Visual Basic with a SQL Server database, which was not compatible with the SaaS model they aimed to adopt. The company needed a new technical architecture that could support the SaaS model for their software product line. The transition was crucial for the company to increase revenue and acquire new customers. However, defining the goals for the SaaS model and performing a gap analysis was a complex task that required expert intervention.