Zenoss > Case Studies > 2degrees Case Study: Zenoss

2degrees Case Study: Zenoss

Customer Company Size

Large Corporate

Region

Pacific

Country

New Zealand

Product

Zenoss

Tech Stack

Splunk
HEAT FrontRange

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Productivity Improvements

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Use Cases

Infrastructure Inspection

Services

System Integration

About The Customer

2degrees is a leading mobile and broadband network provider based in Auckland, New Zealand. Since its inception in 2009, the company has experienced rapid growth, both organically and through acquisitions. As part of its growth strategy, 2degrees has been expanding into the business customer segment. The company's primary strategic driver is to provide the most consistent customer experience possible for its mobile and broadband end users. To achieve this, 2degrees relies on a robust IT infrastructure and a network operations center (NOC) that actively monitors all systems and applications.

The Challenge

2degrees, a rapidly growing New Zealand mobile and broadband network provider, was expanding into the business customer segment. The company's top strategic driver was to provide the most consistent customer experience possible for its mobile and broadband end users. However, this was complicated by the company’s rapid organic and acquisition-fueled growth. They needed an IT monitoring solution that was flexible enough and scalable enough to adapt and grow with the company’s aggressive business strategy.

The Solution

Since the company’s inception in 2009, 2degrees has relied on Zenoss as the primary monitoring solution for its day-to-day IT operations. The 2degrees network operations center (NOC) uses Zenoss to actively monitor their IT infrastructure, providing a unified view of all systems and applications. Zenoss also integrates with the 2degrees incident management toolset, streamlining the escalation and resolution of issues that can impact service delivery across the company’s entire business infrastructure. 2degrees chose Zenoss for its open platform, which provided the most comprehensive monitoring capabilities compared to other solutions. Zenoss was also easier to deploy and maintain, offered top value for incident-management processes, and provided intuitive modeling and template-based configurations for their administrators.

Operational Impact

Zenoss provides the 2degrees NOC visibility into the health of their infrastructure and services, helping them identify risk areas and mitigate issues rapidly.
Zenoss is a cost-effective, flexible and reliable option for efficiently handling incidents, which is a vital foundation for the delivery of 2degrees services.
2degrees has been impressed by the Zenoss community and the exceptional level of support they have received.