5 Companies Using Workato to Democratize Integration
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Workato
- Salesforce
- Zendesk
- JIRA
- Workday
Tech Stack
- Low-code Platforms
- Cloud-Native Platforms
- Integration Platforms
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
- Employee Satisfaction
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Software
- Professional Service
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Process Control & Optimization
- Remote Asset Management
- Digital Twin
Services
- System Integration
- Software Design & Engineering Services
About The Customer
The article highlights five companies that have successfully used Workato to democratize integration and enhance productivity. These companies include Puppet, a configuration automation software company with a global presence and a client base that includes over 75% of the Fortune 100. Ultimate Ears Pro, a Logitech subsidiary, is a leading supplier of custom in-ear monitors for professional musicians, utilizing advanced technology for product customization. The Public Interest Network (TPIN) is an organization committed to advancing the public good through campaigns and outreach, supported by 1.5 million supporters across the United States. Namely is a leading HR, payroll, and benefits platform for mid-sized companies, relying on core applications like JIRA and Salesforce for operations. Lastly, a multinational energy transportation company, part of the Global 500, faced the challenge of integrating HR operations following a merger, requiring a robust and user-friendly integration solution.
The Challenge
In 2018, businesses were projected to spend $1.3 trillion on digital transformation projects, yet 70% of these initiatives were not expected to reach their stated goals. This resulted in over $900 billion in wasted spending. A significant challenge was the lack of effective teamwork and collaboration within organizations, which were often siloed with disparate tools, data repositories, and workflows. This disorganization led to inefficiencies and a largely analog work ecosystem. To achieve successful digital transformation, businesses needed to make integration and automation accessible to a wide range of users within the enterprise. However, integration had traditionally been the domain of technical experts, with enterprise-grade integration tools being difficult for non-technical users to utilize.
The Solution
Workato provided a platform that democratized integration, making it accessible to non-technical users across various departments. Puppet utilized Workato to enable app admins and analysts to automate workflows without developer assistance, enhancing internal process efficiency. Ultimate Ears Pro leveraged Workato to automate lead-to-cash workflows, integrating multiple marketing channels with Zendesk for a seamless customer experience. The Public Interest Network used Workato to implement pervasive integrations across HR, finance, and donor relations, improving employee experience and operational efficiency. Namely empowered its admin to integrate JIRA and Salesforce with zero coding, facilitating better communication between engineering and other departments. The multinational energy transportation company adopted Workato to streamline HR operations post-merger, integrating Workday with SAP and other systems, reducing reliance on a small group of technical experts.
Operational Impact
Quantitative Benefit
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