Blue Yonder > Case Studies > A Birds-Eye View of Staffing

A Birds-Eye View of Staffing

Customer Company Size

Large Corporate

Region

America

Country

United States

Product

JDA® Workforce Management

Tech Stack

Workforce Management System

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Productivity Improvements
Customer Satisfaction

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Retail

Applicable Functions

Human Resources
Business Operation

Services

System Integration

About The Customer

Giant Eagle, Inc. is one of the nation’s largest food retailers and distributors, with approximately $9.9 billion in annual sales. It is also one of the largest privately owned, family operated businesses in the United States. Giant Eagle operates 229 supermarkets, including 54 independently owned locations, as well as 178 fuel and convenience stores. The company has fueled its success through innovation and service. For example, it has on-site supervised child learning and activity centers that care for more than 100,000 children monthly, freeing parents to shop without distractions. It also offers on-site convenience services such as dry cleaning, photo labs, floral shops and banking.

The Challenge

Giant Eagle, Inc., one of the nation’s largest food retailers and distributors, faced a major challenge in properly scheduling, tracking, and paying its employees to deliver services, receive shipments, stock shelves, set up promotions, and perform other tasks involved in running the stores. Prior to 2007, scheduling was mostly manual, resulting in overstaffing, understaffing, and excessive overtime costs. The company had older time and attendance and time clock systems that required a lot of manual intervention. Payroll errors resulted from inaccurate information and punch errors. Compliance with labor laws was always a concern due to the large number of minors employed in the stores.

The Solution

To meet these challenges, Giant Eagle selected JDA Software’s workforce management system, from JDA’s Store Operations suite. The system was rolled out to all of its supermarkets incorporating StandardsPro engineered labor standards from Accenture. The workforce management system compares merchandising needs to these standards to calculate the amount and type of labor required at 15-minute intervals across the shift, day and week for all departments, and then schedules the workforce accordingly, taking into consideration labor laws and team member profiles. The new system has also helped reduce the time that managers and team members spend on administrative tasks such as scheduling, time-off requests and managing time data. It likewise has decreased payroll errors due to mis-punches and data input problems.

Operational Impact

Improved scheduling allows Giant Eagle to reduce costs by not overstaffing, while making sure the right staff is always on hand to provide a higher level of customer service.
The new system has helped reduce the time that managers and team members spend on administrative tasks such as scheduling, time-off requests and managing time data.
The system has decreased payroll errors due to mis-punches and data input problems.

Quantitative Benefit

Reduced payroll costs by optimizing staffing
Achieved customer service and efficiency goals
Ensured compliance with labor laws
Improved productivity of administrative tasks such as scheduling and time-off request management
Decreased payroll errors