Blue Yonder > 实例探究 > 人员配置概览

人员配置概览

公司规模

Large Corporate

地区

America

国家

United States

产品

JDA® Workforce Management

技术栈

Workforce Management System

实施规模

Enterprise-wide Deployment

影响指标

Cost Savings
Productivity Improvements
Customer Satisfaction

技术

功能应用 - 企业资源规划系统 (ERP)

适用行业

零售

适用功能

人力资源
商业运营

服务

系统集成

关于客户

Giant Eagle, Inc. 是美国最大的食品零售商和分销商之一，年销售额约为 99 亿美元。它也是美国最大的私有家族企业之一。Giant Eagle 经营着 229 家超市，包括 54 家独立门店，以及 178 家加油站和便利店。该公司通过创新和服务推动了其成功。例如，它拥有现场监督的儿童学习和活动中心，每月照顾超过 100,000 名儿童，让父母可以无忧无虑地购物。它还提供现场便利服务，如干洗、照相馆、花店和银行服务。

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挑战

Giant Eagle, Inc. 是美国最大的食品零售商和分销商之一，在合理安排、跟踪和支付员工工资以提供服务、接收货物、上架、设置促销活动以及执行经营商店所涉及的其他任务方面面临重大挑战。2007 年之前，调度主要是手动的，导致人员过多、人员不足和加班成本过高。该公司的考勤和计时系统较旧，需要大量人工干预。工资单错误是由信息不准确和打卡错误造成的。由于商店雇用了大量未成年人，遵守劳动法一直是令人担忧的问题。

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解决方案

为了应对这些挑战，Giant Eagle 选择了 JDA Software 的劳动力管理系统，该系统属于 JDA 的 Store Operations 套件。该系统已推广到其所有超市，并采用了埃森哲的 StandardsPro 工程化劳动力标准。劳动力管理系统将商品需求与这些标准进行比较，以 15 分钟为间隔计算所有部门在班次、日和周内所需的劳动力数量和类型，然后根据劳动法和团队成员概况相应地安排劳动力。新系统还有助于减少经理和团队成员在安排、休假申请和管理时间数据等行政任务上所花费的时间。它同样减少了由于误打卡和数据输入问题而导致的工资单错误。

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运营影响

Improved scheduling allows Giant Eagle to reduce costs by not overstaffing, while making sure the right staff is always on hand to provide a higher level of customer service.
The new system has helped reduce the time that managers and team members spend on administrative tasks such as scheduling, time-off requests and managing time data.
The system has decreased payroll errors due to mis-punches and data input problems.

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数量效益

Reduced payroll costs by optimizing staffing
Achieved customer service and efficiency goals
Ensured compliance with labor laws
Improved productivity of administrative tasks such as scheduling and time-off request management
Decreased payroll errors

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