A Health Care Giant’s Digital Transformation Built on A Digital Business Platform
Customer Company Size
Large Corporate
Country
- United States
Product
- Digital Business Platform
- In-Memory Data Management powered by Terracotta
- Streaming Analytics powered by Apama
- Integration and Business Process Management powered by webMethods
- ARIS Connect
Tech Stack
- In-Memory Data Management
- Streaming Analytics
- Business Process Management
- Integration
- ARIS Connect
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Cost Savings
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Product Research & Development
- Quality Assurance
Use Cases
- Predictive Maintenance
- Process Control & Optimization
- Real-Time Location System (RTLS)
Services
- System Integration
- Software Design & Engineering Services
About The Customer
The customer is a $70 billion company that has been “inventing the future of health care” for over 130 years. With nearly 130,000 employees working at 250 subsidiary brands in over 60 countries, the company manages the world’s most trusted names in over-the-counter medicine, baby care goods, wound and skin care products, pharmaceuticals, medical devices and biologics. The company is a Fortune 500 company and is known for its innovation and commitment to quality. It has a global presence and is responsible for managing a vast supply chain that includes over 4,000 logistics providers, 150 distribution centers, 100 carriers and eight delivery methods.
The Challenge
The company, a $70 billion healthcare giant, was facing several challenges. These included fragmented access to information, manual input and non-standard processes, newly demanding customers, lack of supply chain visibility, and scattered business process development. The healthcare market was also changing, with shrinking margins and regulations forcing strict compliance with constantly changing laws. The company's traditional way of seeking FDA approval was disjointed and required manual consolidation of paper specs. Each region had its own processes, and each framework operated independently. The company was also struggling with a major hurdle - responding to consumer queries in a timely manner. An employee would have to manually search data logged in different formats across different systems, a process that could take months.
The Solution
The company partnered with Software AG and implemented their Digital Business Platform. This platform helped the company deliver on its vision of taking a process-centric approach, building adaptive applications and leaving behind painful manual data collection from independent systems unable to communicate with one another. By unifying and automating processes, the company cut costs and dramatically reduced its product release cycle and time to market. The platform was able to ingest and integrate data from multiple silos in widely varying formats, allowing the company to respond to queries in minutes or seconds. The company also implemented ARIS Connect, which provided seamless access to process information on a light, web-based UI. This allowed 150 process owners, model viewers, designers and architects to collaborate on more than 200 process models using simple methodologies, diagram types and industry best practices.
Operational Impact
Quantitative Benefit
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