ABC Financial Gets Quick Results With Information Builders
Customer Company Size
Large Corporate
Region
- America
Country
- United States
- Canada
- Puerto Rico
Product
- WebFOCUS
- Portal
- Active Technology Reports
- Web Service Adapter
Tech Stack
- Business Intelligence
- Analytics
- Data Management
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Analytics & Modeling - Real Time Analytics
- Analytics & Modeling - Predictive Analytics
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Predictive Quality Analytics
- Demand Planning & Forecasting
Services
- Data Science Services
- System Integration
About The Customer
ABC Financial Services is a leading provider of club-management solutions to more than 7,500 health and fitness clubs across the U.S, Puerto Rico, and Canada. The company handles every aspect of accounts receivable processing for these clubs, freeing club owners to focus on building a profitable business. While the initial revenue stream for most health clubs comes from selling memberships, clubs typically prosper over the long term by selling premium services to existing members – from personal training sessions to aerobics classes to concession sales. Club owners need fresh insight into operational efficiency, cash flow, customer preferences, buying patterns, and a host of other critical business functions to stay profitable.
The Challenge
ABC Financial Services, a leading provider of billing and club management solutions, was facing a challenge in providing its customers with flexible and user-friendly analytics capabilities. The company's existing system made it difficult for club owners to extract specific information about enrollment trends, cash flow, and campaign management scenarios. ABC Financial wanted to give club owners the flexibility to slice-and-dice performance metrics, but they didn’t want to burden users with a cumbersome reporting environment. ABC customers wanted more flexibility for visualizing and summarizing data.
The Solution
ABC Financial conducted a comprehensive comparison of BI tools from Cognos and BusinessObjects before selecting WebFOCUS for this important customer-facing analytics project. ABC liked Information Builders’ WebFOCUS BI and analytics platform because it satisfies the reporting needs of a wide range of users, from professional analysts to casual business users. ABC’s IT team was attracted to the efficiency of the WebFOCUS reporting and analytics environment. Because it has been architected for fast, efficient deployment via the web, it’s ideal for extending reporting capabilities to everyone who impacts the business. And since today’s users intuitively understand browser interfaces, there is virtually no learning curve for accessing and receiving information. Information Builders’ Professional Services team assisted with the original implementation and mentored the team as they created an initial batch of reports. In less than 90 days, ABC’s small development team developed a web-based reporting and analytics application, integrated WebFOCUS with its existing security architecture, and created many new reports to monitor billing, collections, membership status, receivables, and a host of other functions.
Operational Impact
Quantitative Benefit
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