Blue Yonder > Case Studies > Advance Auto Parts Turns to JDA to Increase Product Availability — Leading to Both Revenue and Service Gains

Advance Auto Parts Turns to JDA to Increase Product Availability — Leading to Both Revenue and Service Gains

Customer Company Size

Large Corporate

Region

America

Country

United States

Product

JDA Advanced Store Replenishment
JDA Advanced Warehouse Replenishment
JDA Category Knowledge Base
JDA Floor Planning
JDA Space Automation
JDA Space Planning
JDA Transportation Management
JDA Warehouse Labor Management
JDA Warehouse Management

Tech Stack

Supply Chain Management Software
Warehouse Management System
Transportation Management System
Labor Management System
Space Planning Software

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Productivity Improvements
Revenue Growth

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)
Functional Applications - Transportation Management Systems (TMS)
Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

Retail
Automotive

Applicable Functions

Logistics & Transportation
Warehouse & Inventory Management

Use Cases

Inventory Management
Supply Chain Visibility
Warehouse Automation

Services

System Integration
Training

About The Customer

Advance Auto Parts is a leading automotive aftermarket retailer of parts, accessories, batteries and maintenance items. The company serves both the do-it-yourself consumer and professional installer. With more than 3,900 stores across the United States, Advance serves these locations via a strategic network of distribution centers (DCs) focused on delivering excellent service. In recent years, Advance’s retail segment has shifted from do-it-yourself consumers to do-it-for-me commercial customers, placing added pressure on Advance to ensure immediate product availability. The company was already using JDA Software’s solutions for space and category management, as well as replenishment, to manage its nationwide supply chain when it decided to embark on a supply chain transformation project.

The Challenge

Advance Auto Parts, a leading automotive aftermarket retailer, was facing a shift in its retail segment from do-it-yourself consumers to do-it-for-me commercial customers. This shift placed added pressure on Advance to ensure immediate product availability. The company was already using JDA Software’s solutions for space and category management, as well as replenishment, to manage its nationwide supply chain when it decided to embark on a supply chain transformation project. In 2010, Advance made a strategic decision to expand the role of these solutions, add physical supply chain infrastructure, and incorporate new technology solutions and business processes to optimize its warehouse, workforce, execution and performance management. To increase service and availability over a large geographic area, Advance decided to retrofit its existing distribution centers (DCs), while also constructing a new 550,000 square-foot facility that would provide daily replenishments to stores in a targeted rollout region.

The Solution

To support these facility expansions, as well as its new daily replenishment strategy, Advance added JDA Warehouse Management and JDA Warehouse Labor Management from JDA’s Intelligent Fulfillment™ solution. The company shifted from a 36- to 48-hour sale-to-replenish cycle time to as little as 12 hours. This shift in strategy represented a significant change in the way Advance serviced its stores, and ultimately, its customers. The company built the new building, processes, and all of the solution components from the ground up. In addition, Advance relied on the deep experience of the JDA Services team. The JDA Services team helped coach Advance on the technology and guide how they configured it, how they implemented it. The JDA solutions position Advance to be able to respond to change quicker. The company often has 10 to 15 configuration changes in a week, showing how flexible the system is, and how they’re able to make those changes and fine-tune the process.

Operational Impact

The end-to-end supply chain at Advance is much more nimble as market demand inevitably shifts.
The JDA solutions allow Advance to be more flexible.
The company has been able to service the increased volume through the DC with less labor than would have been required otherwise, and they’ve been able to reduce the order cycle time.

Quantitative Benefit