Aeroporti di Roma Gets More Travelers to their Destination on Time with Dynatrace
Customer Company Size
Large Corporate
Region
- Europe
Country
- Italy
Product
- Dynatrace
Tech Stack
- AI-powered systems
- Hybrid-cloud environment
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
Use Cases
- Real-Time Location System (RTLS)
- Public Transportation Management
Services
- System Integration
About The Customer
Aeroporti di Roma (ADR) is the largest airport operator in Italy, handling almost 50 million travelers annually. It connects over 100 airlines across two airports and generates around €1 billion in annual revenue as of 2019. Digital systems are at the heart of ADR’s efficiency, underpinning all critical airport processes that keep travelers moving, including security checks, border control, baggage handling, airside operations, and traveler information systems such as those used for check-in and travel updates.
The Challenge
Aeroporti di Roma (ADR) relied heavily on digital systems for its efficiency, which underpinned all critical airport processes. However, the reliance on multiple systems and third parties, manual triaging, and the lack of a single source of truth complicated efforts to resolve issues quickly or optimize experiences. A single critical application being offline for a few minutes could lead to huge queues at check-in, border control, or baggage handling desks, risking travelers missing their flights. To create best-in-class airport experiences for passengers, ADR needed an in-house observability and security platform that could unify data from across its hybrid-cloud environment.
The Solution
ADR selected Dynatrace for its ability to unify observability and security data from its on-premises and cloud infrastructure. Dynatrace’s extensive automation capabilities would enable ADR to optimize its services and resolve issues, without time-consuming manual human intervention. Dynatrace seamlessly integrates with ADR’s existing IT Service Management solution. It automatically creates tickets when it discovers problems, identifies the root cause, and instantly routes them to the right team within ADR to facilitate proactive resolution. Dynatrace alerts ADR to any new security vulnerabilities as they emerge in its environments, while automatically prioritizing them based on the risk to the airports’ systems and travelers.
Operational Impact
Quantitative Benefit
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